||Willbann Terpening is Professor of Operations Management in the School of Business Administration at Gonzaga University, where he teaches graduate and undergraduate
courses in business statistics, process management and improvement, and spreadsheet modeling. In addition, he does research in the general areas of measurement and research methods. The
author or coauthor of many books, journal articles, and software packages, he received his Ph.D. in quantitative psychology from Southern Illinois University. Will is a member of the
Production and Operations Management Society, the Academy of Management, the Decision Sciences Institute, and the American Statistical Association.