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Knowledge Base

SAS Products

SASŪ IT Resource Management

Product Specific Resources

See the Migration Focus Area for extended information on using this Software.
News about SAS IT Resource Management
What's New

SAS IT Resource Management 3.21 is the latest release of this solution and became available on October 4, 2010.

SAS IT Resource Management 3.21 is the SAS 9.3 based version of this solution and both it and SAS IT Resource Management 3.2 that operates with SAS 9.2 boasts:

  • A new reporting architecture, including Gallery Manager, for sharing IT Intelligence reports -- all based on SAS Business Intelligence technologies
  • More than 4,000 out-of-the-box performance management and capacity planning report definitions
  • New Adapters for the following data sources:
    • VMware vCenter Server (VMware vCenter)
    • Simple Network Management Protocol (SNMP)
    • Microsoft System Center Operations Manager (MS SCOM)
    • Web Server Log (Web Log)
  • Enhanced data models for the creation of your IT performance data warehouse


Overview

SAS IT Resource Management is the most flexible and customizable IT management solution on the market. With a fact-based approach to managing your IT infrastructure, SAS IT Resource Management delivers the utilization, availability and performance information required to know and forecast IT resource needs.

  • Strong data integration capabilities provide a single, centralized view of IT resources and services across the enterprise.
  • Numerous report definitions deliver foresight into IT planning scenarios for future growth based on business demands.
  • Fast, self-service access to reports and analysis enable decision makers to have quick and accurate analysis of all IT resources and services.

Visit our general product information page on www.sas.com for more information.

Documentation

  • Most Used SAS Documentation for SAS IT Resource Management

    SAS IT Resource Management 3.21

    SAS IT Resource Management 3.21 runs on SAS 9.3. The following documentation applies to that release.

    Note: No changes were made to SAS IT Resource Management 3.2: Gallery Manager User's Guide, Second Edition or SAS IT Resource Management 3.2: Supplied Report Samples. The functionality for 3.21 is identical to 3.2.

    Usage and Reference Documentation

    • Introduction to SAS IT Resource Management 3.21
      PDF (1.8MB)  |   HTML
    • SAS IT Resource Management 3.21: Administrator's Guide - for use with SAS Enterprise Guide 4.3
      PDF (13MB)  |   HTML
    • SAS IT Resource Management 3.21: Administrator's Guide - for use with SAS Enterprise Guide 5.1*
      PDF (14.2MB)   |   HTML
    • SAS IT Resource Management 3.2: Gallery Manager User's Guide, Second Edition
      PDF (1.6MB)  |   HTML
    • SAS IT Resource Management 3.21: Reporting Guide - for use with SAS Enterprise Guide 4.3
      PDF (5.4MB)  |   HTML
    • SAS IT Resource Management 3.21: Reporting Guide - for use with SAS Enterprise Guide 5.1*
      PDF (5.43MB)   |   HTML
    • SAS IT Resource Management 3.2: Glossary
      PDF (339KB)  |   HTML
    • SAS IT Resource Management Adapter 3.21 for SAP: User's Guide [PDF] (4.57MB)
    • SAS IT Resource Management 3.21: System Requirements [HTML]
    • "Assigning Unique Application Servers to SAS IT Resource Management Data Tier" technical paper [PDF] (2.06MB)
    • Help for SAS IT Resource Management 3.21 is accessible within the product.

    Migration Documentation

    • SAS IT Resource Management 3.21: Migration Documentation - for use with SAS Enterprise Guide 4.3
      PDF (2.1MB)  |   HTML
    • SAS IT Resource Management 3.21: Migration Documentation - for use with SAS Enterprise Guide 5.1*
      PDF (2.1MB)   |   HTML

    * SAS Enterprise Guide 4.3 and SAS Enterprise Guide 5.1 require different versions of SAS IT Resource Management 3.21 to accommodate the availability of that product for 64-bit client systems. Accordingly, different versions of the Administrator's Guide, Reporting Guide, and Migration Documentation are required to support SAS Enterprise Guide.

    Metrics Documentation

    • Demand Technology Performance Sentry Data Collection Sets for SAS IT Resource Management [HTML]
    • SAS IT Resource Management 3.21: Supplied Staged and Aggregation Tables for Supported Adapters
      • SAS IT Resource Management 3.21 Data Model [HTML]
      • SAS IT Resource Management 3.21 Data Model Changes from SAS IT Resource Management 3.2 [HTML]
      • SAS IT Resource Management 3.21 ITRM and MXG Column Mapping [HTML]

    Samples of Supplied Reports

    • SAS IT Resource Management 3.2: Supplied Report Samples [HTML]
  • All Online Documentation for SAS IT Resource Management


Need help?

SAS Publishing Representatives are available in the U.S. from 8-5 ET to answer your documentation questions. Contact us at 1-800-727-3228 or e-mail.

Training


Need help?

Curriculum consultants are available in the U.S. from 9-5 EST. Contact us at 1-800-333-7660 or e-mail.

International customers, please contact your country office.

Samples and SAS Notes


Need help?

Visit the Support page to access various self-help and assisted-help resources or submit a problem through the SAS Technical Support Form.

Conversations
SAS IT Resource Management Discussion Forum

Share your experiences, questions and ideas with other AS IT Resource Management users.

Enter the forum

IT Resource Management Listserv

Share your experiences, questions and ideas with other SAS/STAT users.

A listserv is available for IT Resource Management customers to exchange information and participate in discussions about IT Resource Management.

  • To subscribe to the listserv, send e-mail to listserv@listserv.sas.com with the message: SUBSCRIBE ITMS-L firstname lastname
  • To unsubscribe to the listserv, send e-mail to listserv@listserv.sas.com with the message: UNSUBSCRIBE ITMS-L
  • To post messages to the listserv, send e-mail to ITMS-L@sas.com. You can send messages to the listserv only if you subscribe to the listserv.