Section 1, Task 1: Start the IT Service Vision Server Software

This task walks you through the basic site-level customization of the IT Service Vision server software. (Customization of the the IT Service Vision client software is covered in a later task.)

1. You know the work shift schedule and holiday schedule at your site.

   You need a schedule of the work shifts that are important for your performance reporting. You can define as many as six shifts with the server's interactive interface. If you want to assign more that six work shifts, see How to Assign More that Six Shifts in the portable section of Issue 6 in the newsletter.

   Work shifts are defined by hour within day. For example, the default schedule in IT Service Vision has two shifts: shift 1 is Monday through Friday from 8 a.m. to 4:59 p.m. (08:00 - 16:59), and shift 2 is the remainder of the week.

   You also need a list of the dates that are holidays at your site. A list for the current year is good. A list for the current year and the next year is even better. (There is a default holiday list, although it will probably not match the holidays used at any particular site.)

   You may want to check with other performance areas at your site so that all areas are using the same schedules and holidays so that all reports are consistent.

2. You have the most recent instructions for customizing MXG.
   
   

1. Invoke the IT Service Vision server interface.

   From your operating system prompt use one of these methods:
2. Adjust the default work shift schedule and holiday schedule.
   
   
   1. Request read/write (update) access to SITELIB.
      
      

      MVS	Exit -> Exit CPE Only. Then issue this SAS command: cpe siteacc=old
      UNIX	Administration -> Site Options -> click on down arrow to the right of the Sitelib Access field-> WRITE -> OK
      WNT	Administration -> Site Options ->click on down arrow to the right of the Sitelib Access field-> WRITE -> OK

      
      

   2. Display the Define Work Shifts window.

      You can use work shifts and holidays to subset data for reports. Follow this path:

      MVS	PDB Admin -> Define Work Shifts
      UNIX	Administration -> Define Work Shifts
      WNT	Administration -> Define Work Shifts

      IT Service Vision displays the Define Work Shifts window. In the upper right corner of the window is the Define at Which Level? subwindow. Select Site. (When new PDBs are created, they automatically take their defaults from the Site Defaults. You can also manually apply the Site Defaults to an existing PDB.)

      1. Define and edit the work shifts schedule.
         
         
         • In the lower left corner of the window is the Shift Definition subwindow. It lists the default shift codes and their descriptions (meanings).
           
           
         • If the codes and descriptions do not provide the distinctions that you want to make among shifts, overwrite the codes and meanings with ones that are suitable for your site.
           
           
         • In the upper left corner of the window is the Shifts by Day of Week subwindow. The title is a day-of-week. The body of the window contains a list, for that day, in which each line has an hour of the day (in 24-hour clock time; for instance, 14:00 means 2:00 pm - 2:59 pm) and the shift code to which it is assigned.
           
           
         • Overwrite the displayed shift codes with the shift codes that apply at your site. To overwrite a shift code, click on it and then enter the new shift code for that hour. To see the shift codes for the rest of the day, use the vertical scroll bar.

           Select the next day, by moving the scroll bar in the Shifts by Day of Week subwindows, and set the shift codes for that day. Repeat until you have set the shift codes for every day of the week.

      2. Define and edit the holidays schedule.

         On the right in the window is the Define Holidays button. Select it. IT Service Vision displays a series of lines, each of which has a date, the status of the date (Active means the date is a holiday at your site), and a description of the holiday.

         Modify the default list so that it correctly represents the holiday list at your site.
3. Perform basic MXG customization.
   
   
4. Set your site's graphical device driver, if it is not already set.
   
   
5. Adjust the menu style.
   
   
6. Exit to your operating system prompt.

   Follow this path:

   MVS	Exit -> Exit SAS and CPE
   UNIX	File -> Exit... -> Exit IT Service Vision and SAS -> OK
   WNT	File -> Exit... -> Exit IT Service Vision and SAS -> OK

Section 1, Task 1: Start the IT Service Vision Server Software