This document describes the information that you may need to gather and verify before you set up IT Service Vision. This document also has advanced topics that you may want to make use of after setup.
If you are new to performance evaluation and want to do some background reading, we suggest the following books:
You may also want to read the following papers. They are platform-specific but general enough to show some of the concepts in use. They are in materials from the Computer Measurement Group (CMG).
Computer Measurement Group, Inc.
P.O. Box 1124
151 Fries Mill Rd.
Turnersville, NJ 08012
Phone Number (800) 4 FOR CMG or (609) 401-1700
FAX Number (609) 401-1708
Are you familiar with the SAS System and the SAS language? The IT Service Vision graphical user interface empowers you to access, manage, analyze, and present performance evaluation information without knowing SAS software. But you can extend the capabilities of the product by using the SAS language and other SAS products. If you want to learn more about the SAS software and language, a good place to start is SAS Language and Procedures: Introduction, Version 6 First Edition and/or The Little SAS Book: A Primer by Lora D. Delwiche and Susan J. Slaughter, Cary, NC: SAS Institute Inc., 1995, ISBN 1-55544-215-3.
For an Overview of IT Service Vision, see Shared Appendix 1: Overview.
For additional checklists, click below.