Section 1, Task 1: Start IT Service Vision Action 2: Adjust the default work shift schedule and holiday schedule. Step ii: Define and edit the holidays schedule.

• To change the status or description of a date already on the list, select the date and then right mouse click and Edit. Change the status and/or description, and select OK.
  
  
• To add a date to the list, select Actions and Add Holiday. Fill in the date, select Active, fill in the description, and select OK.
  
  
• To delete a date from the list, select the date, select right mouse click and Delete, and confirm with OK.
  
  
• Select File and Close to return to the Define Work Shifts window. Select OK to exit this window.