SAS Technical Support Policies


Our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources.

In support of this mission, the following policies set the expectations for customer interactions with SAS Technical Support.


Support by Platform

To view your product’s support policy, click the icon for the SAS platform that your product is deployed on:

Exceptions to these policies exist. If you are unsure about your product’s support policy or you license a Software as a Service offering, contact your SAS Account Representative for the support policy details.


SAS Product Support Levels

To determine the support level for your product, click the icon for the SAS platform that your product is deployed on:


All SAS Products

The following icons provide details that apply to all SAS products:


Maximize Your Investment

In addition to the support described above, you can maximize your SAS software investment by engaging with the following: