SAS Technical Support Policies
Our mission is to help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources.
In support of this mission, the following policies set the expectations for customer interactions with SAS Technical Support.
Exceptions to these policies exist. If you are unsure about your product’s support policy or you license a Software as a Service offering, contact your SAS Account Representative for the support policy details.