Support for SAS® Viya® 3.x
Note: This section covers only SAS Viya 3.x. See The SAS® Viya® Platform and Support for SAS® 9.4 & Earlier Releases sections for information about those releases or go to the main page to access all Technical Support policy links.
With the accelerated pace of software development in the marketplace, SAS is releasing products much faster. As a result, SAS recommends that customers install the most current release of their SAS software products, including maintenance releases and security hot fixes. Current software means that customers have the latest and best technology, and they are better protected from potential vulnerabilities.
The current release of a SAS software product is the latest release in General Availability status. SAS Technical Support provides problem alert notices and source-level maintenance (executable modules or "hot fixes") for selected critical issues that occur in this release.
SAS Technical Support for SAS® Viya® 3.x contains two levels that are based on the General Availability date for a product:
Standard Support
This support level is based on a product's General Availability release date, and it has a time limit of five years from that date.
Limited Support
This support level is provided for (a) products that are not updated in the five-year Standard Support time frame, and (b) all products running SAS on an alternative operating system that the customer has selected. Limited Support lasts until the product is retired, and it includes fixes where they are already available as well as access to the product documentation and self-help resources. SAS software in Limited Support does not qualify for Severity Level 1 or Severity Level 2 critical support requests.
Note: Customers whose releases are in Limited Support can use and renew their existing SAS software but cannot add new products or download existing SAS software.
Customers whose releases are in Limited Support might qualify to purchase Extended Technical Support, which could grant access to Severity Level 1 and Severity Level 2 critical support requests.
In addition to ensuring the latest technology and security for customers, this support structure provides customers with a predictable date for when a product release moves to Limited Support. This information enables customers to plan their software upgrades accordingly.
Note: SAS moved products that rely on Adobe Flash components to Limited Support on December 31, 2020.
SAS provides technical support running on these supported operating systems in accordance with information in the tables in the sections that follow below.
Support Levels for SAS® Viya® 3.x
Note: See the Support Levels by Products page for the summary of support levels for SAS Viya 3.x.
Support Level | Methods for Contacting Support | Activity by the Technical Support Team | Support for Executable Modules and Hot Fixes |
|---|---|---|---|
| Standard Support | Telephone Web Interface Technical Chat (where it is available) | Provides full support, including select security and defect fixes, for a software product release for five years from the product's General Availability (GA) date. This support includes investigating all submitted support requests and providing circumventions, whenever it is possible. | Provided for selected critical support requests. |
| Limited Support | Telephone Web Interface Technical Chat (where it is available) | Provides fixes where they are already available as well as access to the product documentation and self-help resources*. SAS software in Limited Support does not qualify for Severity Level 1 or Severity Level 2 critical support requests. Limited Support lasts until the SAS software product is retired. | Provided where they are already available. |
*Notes:
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Support Levels for SAS® Viya® 3.x by Release Number
The Support Levels by Product web page contains current support levels for specific SAS products and solutions. Until February 2025, customers can visit this page to determine the current support level, the release date, and the date on which the support level changes for their SAS software. If customers still have questions about the support level for their SAS software, they can contact SAS Technical Support.
Note: SAS Viya 3.x products released before January 2020 are under a five-year grace period for Standard Support, starting on January 1, 2020. Starting February 1, 2025, some customers qualify for the Standard Support described in the Standard Support Extension for SAS Viya 3.5 on Linux section.
Standard Support Extension for SAS® Viya® 3.5 on Linux
All SAS Viya 3.x platforms are scheduled to move to Limited Support on February 1, 2025. Starting February 1, 2025, SAS is extending Standard Support for SAS Viya 3.5 deployments that meet specific criteria (provided that the following guidelines are accepted and understood) to October 1, 2027. A grace period of August 1, 2025 for Standard Support on SAS Viya 3.5 systems running a product version currently supported on a qualifying operating system is also available to assist with meeting the criteria.
October 2027 Standard Support Extension
Products and solutions on SAS Viya 3.5 deployments that meet the specific criteria stated in this support position will have a Limited Support date of October 1, 2027. Sites upgrading to meet the criteria in this support position will have a Limited Support date of August 1, 2025. All other products and solutions on SAS Viya 3.x deployments will have a Limited Support date of February 1, 2025.
To determine whether the SAS Viya 3.5 deployment qualifies for continued Standard Support until October 2027, the following conditions must apply:
- The deployment runs SAS Viya 3.5 revision 24w44 (October 29, 2024) or later. At a future date, SAS will identify another required baseline revision that delivers security patches, third-party library updates, and operating system version updates. Customers must adopt the specified revision to continue to receive Standard Support until October 2027. SAS will notify customers that meet the criteria for extending Standard Support in writing about the next required baseline revision no less than six months before its release.
- The deployment must run on one of the following operating systems that is based on Linux with a vendor maintenance plan as specified:
Note: Be aware of the exceptions listed on the Support for Operating Systems and Environments page.- Red Hat 8.2 up to 8.* with the Red Hat Maintenance Support package
- Red Hat 7.9 with the Red Hat Enterprise Linux 7 Extended Lifecycle Support Maintenance Add-on
- Oracle Linux 8
- SUSE 12 at Service Pack 5 with the SUSE Long-term Service Pack Support
The following deployments are not eligible for the Standard Support extension of October 1, 2027:
- Any revision of SAS Viya 3.x running on operating systems that are not listed above. For example, SAS Viya 3.5 running on Microsoft Windows and Linux on Power Architecture. These revisions will move to Limited Support on February 1, 2025.
- SAS Viya 3.5 revisions earlier than the SAS Viya 3.5 revision 24w44 on Red Hat, Oracle Linux, or SUSE. These revisions will move to Limited Support on August 1, 2025. See August 2025 Grace Period.
- SAS Viya 3.4 and earlier deployments.
Notes:
- The duration of the Standard Support level in this agreement extends to October 1, 2027. The support level of five years from the General Availability release date for SAS Viya 3.5 software, published at Support for SAS® Viya® 3.x and information on the Support Levels by Product, does not apply.
- Customers who meet the terms in this notice and operate SAS Viya 3.5 under the stated criteria qualify for Standard Support handling of issues and are subject to additional terms and conditions at Policies for All SAS Products.
- A new order at revision 24w44 or later is required for this support extension. For assistance, contact Licensing Operations.
August 2025 Grace Period
To assist customers with meeting the criteria for the October 2027 Standard Support extension, SAS is providing a grace period of Standard Support for SAS Viya 3.5 deployments that meet specific criteria (provided that the following guidelines are accepted and understood) until August 1, 2025.
Products and solutions on SAS Viya 3.5 deployments that do not meet the specific criteria stated in this support position will have a Limited Support date that aligns with the original SAS Viya 3.5 platform Limited Support date of February 1, 2025.
To determine whether the SAS Viya 3.5 deployment qualifies for the grace period for Standard Support until August 1, 2025, the following conditions must apply:
- The deployment runs SAS Viya 3.5 revisions earlier than the SAS Viya 3.5 revision 24w44 on Red Hat, Oracle Linux, or SUSE.
- The deployment runs solution and product versions that were not moved to Limited Support before February 1, 2025.
The following deployments are not eligible for this Standard Support grace period of August 1, 2025:
- SAS Viya 3.4 and earlier deployments.
- Any revision of SAS Viya 3.x running on operating systems other than Red Hat, Oracle Linux, or SUSE. For example, SAS Viya 3.5 running on Microsoft Windows and Linux on Power Architecture. These revisions will move to Limited Support on February 1, 2025.
- Any revision of SAS Viya 3.x running solution and product versions that were moved to Limited Support before February 1, 2025.
Software Maintenance and Bug Fixes for SAS® Viya® 3.x
SAS provides maintenance for the SAS software through replacement executable modules, or hot fixes, that might be supplied individually or in containers. To stay informed about new hot fixes and to learn how to receive notifications when they are available, visit the Communities: SAS Hot Fix Announcements page.
Be aware that while SAS strives to provide fixes for all serious issues, there might be cases where it is impractical or impossible to generate a fix because of compatibility issues or the potential for the introduction of unwanted side effects.