Support for SAS® Viya® 3.x

Note: This page covers only SAS Viya 3.x. See The SAS® Viya® Platform and Support for SAS® 9.4 & Earlier Releases pages for information about those releases or go to the main page to access all Technical Support policy links.

Standard Support Extension for SAS® Viya® 3.5 on Linux

On February 1, 2025, SAS extended Standard Support for SAS Viya 3.5 deployments that meet specific criteria (provided that the following guidelines are accepted and understood) to October 1, 2027.

To assist customers working to qualify for the extension, a grace period for Standard Support is available until August 1, 2025 for systems that meet the criteria for the grace period.

Click the following links for more detail:

• October 2027 Extension
• August 2025 Grace Period

All other products and solutions on SAS Viya 3.x deployments are covered by Limited Support as of February 1, 2025.

October 2027 Standard Support Extension

Products and solutions on SAS Viya 3.5 deployments that meet the specific criteria stated in this support position are covered by Standard Support until October 1, 2027. 

For a SAS Viya 3.5 deployment to qualify for continued Standard Support until October 1, 2027, the following conditions must apply:

• The deployment runs SAS® Viya® 3.5 revision 24w44 (October 29, 2024) or later. At a future date, SAS will identify another required baseline revision that delivers security patches, third-party library updates, and operating system version updates. Customers must adopt the specified revision to continue to receive Standard Support until October 2027. SAS will notify customers that meet the criteria for extending Standard Support in writing about the next required baseline revision no less than six months before its release.
•  The deployment must run on one of the following operating systems that is based on Linux with a vendor maintenance plan as specified:
  Note: Be aware of the exceptions listed on the Support for Operating Systems and Environments page.
  • Red Hat 8.2 up to 8.* with the Red Hat Maintenance Support package
  • Red Hat 7.9 with the Red Hat Enterprise Linux 7 Extended Lifecycle Support Maintenance Add-on
  • Oracle Linux 8
  • SUSE 12 at Service Pack 5 with the SUSE Long-term Service Pack Support

The following deployments are not eligible for the October 2027 Standard Support extension:

• Any revision of SAS Viya 3.x running on operating systems that are not listed above. For example, SAS Viya 3.5 running on Microsoft Windows and Linux on Power Architecture. These revisions moved to Limited Support on February 1, 2025.
• SAS Viya 3.5 revisions earlier than the SAS Viya 3.5 revision 24w44 on Red Hat, Oracle Linux, or SUSE. These revisions will move to Limited Support on August 1, 2025. See August 2025 Grace Period.
• SAS Viya 3.4 and earlier deployments. 

Notes:

• The duration of the Standard Support level in this agreement extends to October 1, 2027. 
• Customers who meet the terms in this policy and operate SAS Viya 3.5 under the stated criteria qualify for Standard Support handling of issues and are subject to additional terms and conditions at Policies for All SAS Products. 
• A new order at revision 24w44 or later is required for this support extension. For assistance, contact Licensing Operations.

August 2025 Grace Period to Upgrade

To assist customers with meeting the criteria for the October 2027 Standard Support extension, SAS is providing a grace period of Standard Support for SAS Viya 3.5 deployments that meet specific criteria (provided that the following guidelines are accepted and understood) until August 1, 2025. 

Products and solutions on SAS Viya 3.5 deployments that do not meet the specific criteria stated in this support position have a Limited Support date that aligns with the original SAS Viya 3.5 platform Limited Support date of February 1, 2025. 

For a SAS Viya 3.5 deployment to qualify for the grace period for Standard Support until August 1, 2025, the following conditions must apply:

• The deployment runs SAS Viya 3.5 revisions earlier than the SAS Viya 3.5 revision 24w44 on Red Hat, Oracle Linux, or SUSE. 
• The deployment runs solution and product versions that had the original SAS Viya 3.5 platform Limited Support date of February 1, 2025, or a later date. 

The following deployments are not eligible for this Standard Support grace period of August 1, 2025:

• SAS Viya 3.4 and earlier deployments. 
• Any revision of SAS Viya 3.5 running on operating systems other than Red Hat, Oracle Linux, or SUSE. For example, SAS Viya 3.5 running on Microsoft Windows and Linux on Power Architecture. These revisions moved to Limited Support on February 1, 2025.
• Any revision of SAS Viya 3.x running solution and product versions that were moved to Limited Support before February 1, 2025. 

Support Levels for SAS® Viya® 3.x

Note: As of February 1, 2025, SAS products and solutions running on SAS Viya 3.5 revision 24w38 and earlier deployments are covered by Limited Support. Some SAS Viya 3.5 revision 24w44 and later deployments qualify for the Standard Support Extension for SAS Viya 3.5 on Linux.

SAS Technical Support for products and solutions running on SAS Viya 3.5 revision 24w44 and later that qualify for the Standard Support Extension for SAS Viya 3.5 on Linux contains two levels:

Standard Support

Standard Support is extended until October 1, 2027 for products and solutions that meet the criteria in the October 2027 Standard Support Extension.

Limited Support

This support level is provided for deployments that do not meet the criteria specified in Standard Support Extension for SAS Viya 3.5 on Linux. Limited Support lasts until the product is retired, and it includes fixes where they are already available as well as access to the product documentation and self-help resources. SAS software in Limited Support does not qualify for Severity Level 1 or Severity Level 2 critical support requests.  
 
Note: Customers whose releases are in Limited Support can use and renew their existing SAS software but cannot add new products or download existing SAS software.

Customers whose releases are in Limited Support might qualify to purchase Extended Technical Support, which could grant access to Severity Level 1 and Severity Level 2 critical support requests.

SAS provides technical support running on these supported operating systems in accordance with information in the following table.

Support Level	Methods for Contacting Support	Activity by the Technical Support Team	Support for Executable Modules and Hot Fixes
Standard Support	Telephone Email Web Interface Technical Chat (where it is available)	Provides full support, including select security and defect fixes, for a software product release for the time frames specified in Standard Support Extension for SAS Viya 3.5 on Linux. This support includes investigating all submitted support requests and providing circumventions, whenever it is possible.	Provided for selected critical support requests.
Limited Support	Telephone Email Web Interface Technical Chat (where it is available)	Provides fixes where they are already available as well as access to the product documentation and self-help resources*. SAS software in Limited Support does not qualify for Severity Level 1 or Severity Level 2 critical support requests.  Note: Products and solutions that run on SAS Viya 3.5 revision 24w38 and earlier deployments are covered by Limited Support as of February 1, 2025.  Note: Customers whose releases are in Limited Support can use and renew their existing SAS software but cannot add new products or download existing SAS software. Limited Support lasts until the SAS software product is retired.	Provided where they are already available.
*Notes: Self-help resources include the SAS Customer Support and SAS Support Communities websites. Customers can search these resources for potential circumventions to issues that are similar to ones that they are experiencing. To ensure that SAS customers have the latest security updates for SAS software, SAS recommends that customers install the most current release of the software, including maintenance and security hot fixes.

Software Maintenance and Bug Fixes for SAS® Viya® 3.5 Revision 24w44 and Later 

SAS provides maintenance for SAS software through replacement executable modules, or hot fixes, that might be supplied individually or in containers. To stay informed about new hot fixes and to learn how to receive notifications when they are available, visit the Communities: SAS Hot Fix Announcements page.

Be aware that while SAS strives to provide fixes for all serious issues, there might be cases where it is impractical or impossible to generate a fix because of compatibility issues or the potential for the introduction of unwanted side effects.