Support for SAS® Viya® 3.x

Note: This section covers only SAS Viya 3.x. See The SAS® Viya® Platform and Support for SAS® 9.4 & Earlier Releases sections for information about those releases or go to the main page to access all Technical Support policy links.

With the accelerated pace of software development in the marketplace, SAS is releasing products much faster. As a result, SAS recommends that customers install the most current release of their SAS software products, including maintenance releases and security hot fixes. Current software means that customers have the latest and best technology, and they are better protected from potential vulnerabilities. 

The current release of a SAS software product is the latest release in General Availability status. SAS Technical Support provides problem alert notices and source-level maintenance (executable modules or "hot fixes") for selected critical issues that occur in this release.

SAS Technical Support for SAS® Viya® 3.x contains two levels that are based on the General Availability date for a product: 

Standard Support

This support level is based on a product's General Availability release date, and it has a time limit of five years from that date.

Limited Support

This support level is provided for (a) products that are not updated in the five-year Standard Support time frame, and (b) all products running SAS on an alternative operating system that the customer has selected. Limited Support lasts until the product is retired, and it includes fixes where they are already available as well as access to the product documentation and self-help resources. SAS software in Limited Support does not qualify for Severity Level 1 or Severity Level 2 critical support requests.  
 
Note: Customers whose releases are in Limited Support can use and renew their existing SAS software but cannot add new products or download existing SAS software.

In addition to ensuring the latest technology and security for customers, this support structure provides customers with a predictable date for when a product release moves to Limited Support. This information enables customers to plan their software upgrades accordingly.

Note: SAS moved products that rely on Adobe Flash components to Limited Support on December 31, 2020. 

SAS provides technical support running on these supported operating systems in accordance with information in the tables in the sections that follow below.

Support Levels for SAS® Viya® 3.x

Note: See the Support Levels by Products page for the summary of support levels for SAS Viya 3.x.

Support Levels for SAS® Viya® 3.x by Release Number

The Support Levels by Product web page contains current support levels for specific SAS products and solutions. Until February 2025, customers can visit this page to determine the current support level, the release date, and the date on which the support level changes for their SAS software. If customers still have questions about the support level for their SAS software, they can contact SAS Technical Support.

Note: SAS Viya 3.x products released before January 2020 are under a five-year grace period for Standard Support, starting on January 1, 2020. Starting February 1, 2025, some customers qualify for the Standard Support described in the Standard Support Extension for SAS Viya 3.5 on Linux section.

Standard Support Extension for SAS® Viya® 3.5 on Linux

Beginning February 1, 2025, SAS is extending Standard Support for SAS Viya 3.5 deployments that meet specific criteria (provided that the following guidelines are accepted and understood) to October 1, 2027.

To determine whether the SAS Viya 3.5 deployment qualifies for continued Standard Support until October 2027, the following conditions must apply:

• The deployment runs SAS Viya 3.5 revision 24w38 (September 17, 2024) or later. At a future date, SAS will identify another required baseline revision that delivers security patches, third-party library updates, and operating system version updates. Customers must adopt the specified revision to continue to receive Standard Support until October 2027. SAS will notify customers that meet the criteria for extending Standard Support in writing about the next required baseline revision no less than six months before its release.
•  The deployment must run on one of the following operating systems that is based on Linux with a vendor maintenance plan as specified:
  • Red Hat 8.2 up to 8.* with the Red Hat Maintenance Support package
  • Oracle Linux 8
  • SUSE 12 at Service Pack 5 with the SUSE Long-term Service Pack Support

Note: This Standard Support extension is not eligible for the following deployments:

• SAS Viya 3.5 running on operating systems that are not listed above. For example, SAS Viya 3.5 running on Microsoft Windows and Oracle Linux 7 are not eligible for this extension. 
• SAS Viya 3.5 revisions earlier than the SAS Viya 3.5 revision 24w38
• SAS® Viya® 3.4 and earlier releases

The Standard Support extension for SAS Viya 3.5 includes the following assurances:

• SAS has no plans to deliver new features.
• The version of the SAS Viya 3.5 platform as well as the release of the SAS Viya 3.5 solution delivered at revision 24w38 will not change once the extended Standard Support period begins in February 2025.
• The duration of the Standard Support level in this agreement extends to October 1, 2027. The support level of five years from the General Availability release date for SAS Viya 3.5 software, published at Support for SAS® Viya® 3.x and Support Levels by Product, does not apply.
• Customers who meet the terms in this notice and operate SAS Viya 3.5 under the stated criteria qualify for Standard Support handling of issues and are subject to additional terms and conditions at Policies for All SAS Products. 

Software Maintenance and Bug Fixes for SAS® Viya® 3.x 

SAS provides maintenance for the SAS software through replacement executable modules, or hot fixes, that might be supplied individually or in containers. To stay informed about new hot fixes and to learn how to receive notifications when they are available, visit the Communities: SAS Hot Fix Announcements page.

Be aware that while SAS strives to provide fixes for all serious issues, there might be cases where it is impractical or impossible to generate a fix because of compatibility issues or the potential for the introduction of unwanted side effects.