SAS Technical Support

Standard Support Extension for SAS® Viya® 3.5 on Linux

On February 1, 2025, SAS extended Standard Support for SAS Viya 3.5 deployments that meet specific criteria (provided that the following guidelines are accepted and understood) to October 1, 2027.

All other products and solutions on SAS Viya 3.x deployments are covered by Limited Support as of February 1, 2025.

October 2027 Standard Support Extension

Products and solutions on SAS Viya 3.5 deployments that meet the specific criteria stated in this support position are covered by Standard Support until October 1, 2027. 

For a SAS Viya 3.5 deployment to qualify for continued Standard Support until October 1, 2027, the following conditions must apply:

• The deployment runs SAS® Viya® 3.5 revision 24w44 (October 29, 2024) or later. At a future date, SAS will identify another required baseline revision that delivers security patches, third-party library updates, and operating system version updates. Customers must adopt the specified revision to continue to receive Standard Support until October 2027. SAS will notify Customers who meet the criteria for extending Standard Support in writing about the next required baseline revision no less than six months before its release.
• The deployment must run on one of the following operating systems that is based on Linux with a vendor maintenance plan as specified:
  Note: Be aware of the exceptions listed on the Support for Operating Systems and Environments page.
  • Red Hat 8.2 up to 8.* with the Red Hat Maintenance Support package
  • Red Hat 7.9 with the Red Hat Enterprise Linux 7 Extended Lifecycle Support Maintenance Add-on
  • Oracle Linux 8
  • SUSE 12 at Service Pack 5 with the SUSE Long-term Service Pack Support

The following deployments are not eligible for the October 2027 Standard Support extension:

• Any revision of SAS Viya 3.x running on operating systems that are not listed above. For example, SAS Viya 3.5 running on Microsoft Windows and Linux on Power Architecture. These revisions moved to Limited Support on February 1, 2025.
• SAS Viya 3.5 revisions earlier than the SAS Viya 3.5 revision 24w44 on Red Hat, Oracle Linux, or SUSE. These revisions moved to Limited Support on August 1, 2025.
• SAS Viya 3.4 and earlier deployments. 

Notes:

• The duration of the Standard Support level in this agreement extends to October 1, 2027. 
• Customers who meet the terms in this policy and operate SAS Viya 3.5 under the stated criteria qualify for Standard Support handling of issues and are subject to additional terms and conditions at Policies for All SAS Products. 
• A new order at revision 24w44 or later is required for this support extension. For assistance, contact Licensing Operations.

Support Levels for SAS® Viya® 3.x

Note: As of February 1, 2025, SAS products and solutions running on SAS Viya 3.5 revision 24w38 and earlier deployments are covered by Limited Support. Some SAS Viya 3.5 revision 24w44 and later deployments qualify for the Standard Support Extension for SAS Viya 3.5 on Linux.

SAS Technical Support for products and solutions running on SAS Viya 3.5 revision 24w44 and later that qualify for the Standard Support Extension for SAS Viya 3.5 on Linux contains two levels:

Standard Support

Standard Support is extended until October 1, 2027, for products and solutions that meet the criteria in the October 2027 Standard Support Extension.

Limited Support

Limited Support is provided for deployments that do not meet the criteria specified in Standard Support Extension for SAS Viya 3.5 on Linux. 

Customers whose releases are in Limited Support might qualify to purchase Extended Technical Support.

For support response times, support hours, ways to contact SAS Technical Support, and the process for escalating support requests, see Policies for All SAS Products.

Software Maintenance and Bug Fixes for SAS® Viya® 3.5 Revision 24w44 and Later 

SAS provides maintenance for SAS Software through replacement executable modules, or hot fixes, that might be supplied individually or in containers. To stay informed about new hot fixes and to learn how to receive notifications when they are available, visit the Communities: SAS Hot Fix Announcements page.

Be aware that, while SAS strives to provide fixes for all serious issues, there might be cases where it is impractical or impossible to generate a fix because of compatibility issues or the potential for the introduction of unwanted side effects.