Training & Books

SAS® OnDemand for Academics

Commonly Asked Questions

General Questions

  • I am unable to sign on to the Control Center or other SAS OnDemand for Academics software applications.
    You may be using a mixed or upper-case user ID. Only lowercase values are acceptable for your user ID. Additionally, you may be using the wrong password or your account may be disabled. You must renew your license agreement each year. Your account will be disabled if you fail to renew.
    • If you have forgotten your password or wish to reset it, see What should I do if I forget my password?
    • If you have reset your password and are still unable to sign on, you can sign on to the Registration application and update your license agreement. After that, you can try to sign on again.
    • If you have tried both of these items and are still unable to sign on, then you can send e-mail to SASAnalyticsU@sas.com to receive technical support.
  • What are the system requirements for SAS OnDemand for Academics software applications?
    The system requirements vary based on the software application being used. Refer to System Requirements for high-level information.
  • How do I find the LIBNAME or FILENAME Statement that points to my uploaded course data?
    If you were teaching a course prior to August of 2014 and you uploaded data using FTP, then you had a specific LIBNAME and FILENAME statement for your course. Due to a system upgrade, the format for LIBNAME and FILENAME statements associated with uploaded course data has changed.

    To identify the LIBNAME or FILENAME statement for your course, do the following:

    • Log on to the Control Center.
    • From the Courses I Teach table, locate the appropriate course.
    • Click Details next to the appropriate course.
    • Review the Course Data Directory field. The path in this field is the LIBNAME or FILENAME statement associated with your uploaded course data.

    See Step-by-Step Guides for more information.

  • How do I access a SAS® OnDemand for Academics client software application?
    All users have access to SAS Studio software. A link for this software is available on your dashboard. To access your dashboard, you must register for SAS OnDemand for Academics or log on to SAS OnDemand for Academics (if you have previously registered).

    Additionally, instructors can register courses and select other software applications during the registration process. Users can be invited to register for these courses. Once either of these activities occur, links for the software associated with these courses will be available on a user's dashboard.

    See Step-by-Step Guides for more information.

  • How do I sign on to my SAS® OnDemand for Academics Dashboard?
    Your SAS® OnDemand for Academics Dashboard is part of the SAS® OnDemand for Academics Control Center. It includes reference information about your account as well as information about how to access software or register courses (if you are an instructor).

    For step-by-step instructions, refer to the usage manual on the SAS® OnDemand for Academics Support Site.

  • Are there data storage limits?
    Yes. All users have 5 GB of data storage for the SAS programs and projects that they create with software such as SAS Studio. Additionally, instructors have the ability to upload up to 2 GB of course data. Instructors can then let the students who enroll in their course(s) access any data that they upload.

    Some of the software applications available through SAS OnDemand for Academics also enable users to save their files locally.

    For more information, refer to the Instructors can refer to Getting Started videos and documentation.

  • Can I bookmark the links to SAS OnDemand for Academics applications?
    This is not advised. If you bookmark links to applications such as SAS Studio, SAS Enterprise Miner, or SAS Forecast Server, then you will bypass logging on to the SAS® OnDemand for Academics Control Center. We use the Control Center to share alerts and messages regarding the system. You might miss this information if you choose to bookmark applications within your Web browser.
  • How can I learn more about using SAS software for learning or teaching?
    Please refer to the SAS® Analytics U community.
  • Which Internet browsers can I use with SAS® OnDemand for Academics?
    An Internet browser is required to register for SAS® OnDemand for Academics, use the SAS® OnDemand for Academics Control Center, and download specific SAS® OnDemand for Academics software.
    • We recommend Microsoft Internet Explorer 9 (or greater) for Microsoft Windows systems. Microsoft Internet Explorer 10 and above is recommended. Note: Microsoft Internet Explorer Compatibility View is not supported and should be disabled.
    • Apple Safari and Mozilla Firefox might be appropriate for Macintosh systems. While other browsers might work with the offering, they have not been fully tested.
    • SAS® Studio has specific Internet browser requirements. See SAS Studio Commonly Asked Questions for more information.
  • Are Virtual Machines supported?
    While virtual machines might work for SAS® OnDemand for Academics software applications, SAS does not officially support their use and they are not guaranteed to work.
  • What is a SAS Profile?
    A SAS Profile is an account that you create to access specific information and resources from SAS. If you are a current SAS user, you might already have a SAS Profile. If you are a new SAS user, you must create a SAS Profile in order to register for SAS® OnDemand for Academics. You can visit the SAS Profile site to create or edit your profile.

    If you forget your SAS Profile password or are concerned about whether it meets expected password strength criteria, see What should I do if I forget my password?

  • Does my account expire?
    If you do not use your account for a period of one year, then your account might expire. Additionally, you might be required to access new versions of the available software and/or accept an updated license agreement to keep your account current.
  • Can a SAS program (job) be submitted to the server and then checked upon at a later time?
    This is not advised. If you are using the software to process your SAS programs, you should wait for your program (job) to run before exiting the software. Once you exit from the software, the connection to your program might end.

  • Can SAS® OnDemand for Academics software be installed on university lab machines?
    An employee of a university can download SAS® OnDemand for Academics software with the intent of installing it on university lab machines (per the legal click license that must be accepted when registering for SAS® OnDemand for Academics).

    After the software is installed on the lab machines, only registered users of SAS® OnDemand for Academics have the right to use it; these users must log on to the SAS Server using the credentials that were provided to them when they registered for the service.

  • I've used the correct log on values and I still can't connect to the SAS Server to perform processing using my software. What's wrong?
    There are a few common reasons why you might not be able to connect:
    • The SAS Server might be temporarily down for maintenance.
    • You might need to reset your SAS Profile password. For more information, see Resetting your SAS Profile Password.
    • Your SAS Profile password might be too weak. See What is a SAS Profile? and Resetting Your SAS Profile Password for more information.
    • Your account might have expired. Student accounts are valid for the duration of the registered course (plus a grace period to ensure that assignments can be completed).
  • Can I store files on the SAS Server?
    Instructors have the ability to upload and store data files on the SAS Server for their courses. Other types of files (such as program files, course notes, or directories) are not allowed. The course data can then be accessed using an appropriate LIBNAME or FILENAME statement by anyone who has registered for that course. Instructors are provided with a unique LIBNAME and FILENAME statement for each course that they create.

    Anyone using SAS Studio also has the ability to upload and store data files and SAS programs on the SAS Server.

    In both cases, the Upload feature within SAS Studio is used to perform this task. For more information about uploading course data, refer to the more information, refer to the Step-by-Step Guides.

  • Can I point to local SAS data sets or files using a LIBNAME or a FILENAME statement?
    No. The SAS Server is unable to access or recognize the local drives of your PC. If you write a LIBNAME statement or a FILENAME statement that references a local directory path, you will receive processing errors.
  • Why are some SAS Library icons white and others yellow?
    When you try to open certain SAS Libraries using SAS Enterprise Guide or create a data source using SAS Enterprise Miner, some of the available SAS Library icons might be colored white and others might be colored yellow. All of the SAS Libraries are available for use.

    The color simply identifies whether the SAS Library was pre-assigned by the system (yellow libraries) or whether the library will be assigned after it is selected (white libraries). White libraries that are selected for use will become assigned and will turn yellow for the remainder of your session.

  • How will students find out about SAS® OnDemand for Academics?
    Instructors are responsible for communicating their intent to use SAS® OnDemand for Academics to their students. If desired, instructors can access a sample message by performing the following steps:
    1. Log on to your SAS® OnDemand for Academics dashboard.
    2. Find the appropriate course in the Courses I Teach table.
    3. Click Details.
    4. Review the sample message template. The template can be copied or edited as needed.
  • If I have trouble with my software, how do I get support?
  • What should I do if I forget my password?
    You need to use a password to log on to the SAS® OnDemand for Academics Control Center (the registration application) or the available software applications that you use.

    If you have forgotten your SAS Profile password, then follow these steps:

    1. Access the My SAS Profile page.
    2. Click the Forgot Password? link and then follow the steps to access or create a new password.
      • The password can not be the name that you used to register or exceed two consecutive characters from that name. For example, if you registered as 'Jonathan Smith', you could not use either 'Jonathan' or 'Smith' and you could not include three consecutive characters such as 'jon' or 'ith'.
      • The password must be at least eight characters in length.
      • The password must contain characters from three of the following four categories:
        • English uppercase characters (A through Z)
        • English lowercase characters (a through z)
        • Base 10 digits (0 through 9)
        • Non-alphabetic characters (for example, !, $, #, %)
    3. When appropriate, use your updated SAS Profile password (along with your SAS Server User ID) to log on to a SAS® OnDemand for Academics software application.
  • How do I reset my SAS Profile Password?

    If you are unable to log on to a SAS® OnDemand for Academics software application that was previously working and you think that it has been approximately six months since you registered for SAS® OnDemand for Academics, then your current password might have expired.

    To reset your SAS Profile password:

    1. Access the My SAS Profile page, enter your e-mail address and your current password, and then click Log In.
    2. Click the Change Password link. You will be prompted to select a new password.
      • The password can not be the name that you used to register or exceed two consecutive characters from that name. For example, if you registered as 'Jonathan Smith', you could not use either 'Jonathan' or 'Smith' and you could not include three consecutive characters such as 'jon' or 'ith'.
      • The password must be at least eight characters in length.
      • The password must contain characters from three of the following four categories:
        • English uppercase characters (A through Z)
        • English lowercase characters (a through z)
        • Base 10 digits (0 through 9)
        • Non-alphabetic characters (for example, !, $, #, %)
    3. When appropriate, use your updated SAS Profile password (along with your SAS Server User ID) to log on to a SAS® OnDemand for Academics software application.

SAS Enterprise Guide Questions

  • Which operating systems does SAS® OnDemand for Academics: Enterprise Guide support?
    SAS® OnDemand for Academics: Enterprise Guide is designed for use with and has been tested on Microsoft Windows 7 Home Premium and above (with Service Pack 1) and Microsoft Windows 8 (including Microsoft Windows 8.1).

    Supported operating systems should be run on a physical CPU as virtualized environments are not guaranteed to work.

    Notes

    • The Macintosh operating system is not supported
    • Microsoft Windows Media Center is not supported
  • Does SAS® OnDemand for Academics: Enterprise Guide require Microsoft .NET Framework?
    Yes. SAS Enterprise Guide requires that you have Microsoft .NET 4.0 or 4.5 Framework installed on your machine. If you have Microsoft Windows 8, then you likely already have the appropriate version of Microsoft .NET Framework installed.

    If you have Microsoft Windows 7, then you must install a newer version of Microsoft .NET in order to use SAS Enterprise Guide. To access Microsoft .NET Framework 4.0 or 4.5, visit the following site: http://www.microsoft.com/net

  • Can I install SAS® OnDemand for Academics: Enterprise Guide on a machine that already has SAS Enterprise Guide installed on it?
    No. If you have SAS Enterprise Guide installed on an existing machine, then you must install SAS OnDemand for Academics: Enterprise Guide on a different machine.
  • Does SAS® OnDemand for Academics: Enterprise Guide support Microsoft Windows XP?
    Microsoft Windows XP is no longer supported.
  • Are there any tasks that do not work in SAS® OnDemand for Academics: Enterprise Guide?
    Yes. There are currently three "high performance" tasks that do not work with SAS® OnDemand for Academics: Enterprise Guide. They include HP Linear Regression, HP Logistic Regression, and Recency, Frequency, and Monetary Analysis.

SAS Enterprise Miner Questions

  • How do I find sample or instructor data in SAS® OnDemand for Academics: Enterprise MinerTM?
    You can access default sample data, sample data associated with SAS course materials, or data that has been uploaded by an instructor for your course (if applicable). To learn how to access this data, see Selecting Data from SAS® OnDemand for Academics: Enterprise MinerTM.

SAS Studio Questions

  • How can I easily access SAS® Studio after I have registered for SAS® OnDemand for Academics?
    SAS Studio is available to all users of SAS OnDemand for Academics. The link to the software is available on your SAS OnDemand for Academics dashboard. You can bookmark the link to the offering. When it is time to use SAS Studio, just select the link and enter your credentials.
  • Is there additional information or usage videos available for SAS Studio?
  • How can I find out more information about SAS® OnDemand for Academics?
  • Which Web browsers does SAS Studio Support?
    The following Web browsers are supported:
    • Microsoft Internet Explorer 9, 10, 11 (Microsoft Internet Explorer 10 or greater is recommended for certain features, such as the ability to drag and drop files)
    • Mozilla Firefox 14+
    • Google Chrome 21+
    • Apple Safari 6.0+ (on Apple OS X)
  • When using the Apple Safari browser, can I upload multiple files to a project at once?
    Yes, if you are using Apple Safari 6 or greater.
  • I don't see a change in the displayed tab width after making change to editor preferences. What is wrong?
    After opening the Preferences window, you can select Editor. You will then see a Tab width setting.

    This setting may not function when using certain versions of Microsoft Internet Explorer or Apple Safari. Spaces are often used instead of tab characters in these Web browsers. If this is the case, then select the Substitute spaces for tabs check box within the Editor preferences.

  • What is the minimum display size requirement?
    The minimum display size (resolution) required to run this application is 1024 x 768 pixels (in either portrait or landscape mode).

    Note: We recommend using a compatible keyboard with your mobile device for best results. Mobile device keyboards do work, but can impact available user interface space and appearance.

  • Are there any search capability limitations within SAS Studio?
    Yes. For more information, see the SAS Studio User's Guide.
  • Does SAS Studio automatically save my files?
    SAS Studio auto-saves any previously saved program file every 30 seconds. To change the interval or turn this feature off, see Customizing the Code Editor.
  • Does SAS Studio save my files when I sign out or close my browser?
    Unless you are using the Apple Safari browser, you will be prompted by the application to save your files if they contain unsaved changes.

    Apple Safari prompts you only when you sign out. If you exit the browser, close the browser tab, refresh the browser page, or navigate to a different browser page, Safari will not prompt you, and your unsaved changes will be lost.

  • How do I avoid losing my work when using SAS Studio?
    SAS Studio auto-saves any previously saved program file every 30 seconds. To change the interval or turn this feature off, see the Customizing the Code Editor.

    Additionally, you can avoid refreshing your Web browser. This will result in a loss of any work that has not been saved. Most Web browsers provide a warning to let you know that your work will be lost if you choose to proceed with a page refresh/reload.

  • I have uploaded a file using SAS Studio, but am receiving errors when calling the file in my code. What is the issue?
    If the file (or files) that you uploaded were created using Microsoft Windows or Macintosh operating systems, then the issue could be related to the file format. SAS Studio processes files using Unix.

    To resolve the file format compatibility issues between Windows, Macintosh, and Unix, you will need to include a FILENAME statement that uses the TERMSTR option.

    If you are using a file created with the Microsoft Windows operating system, use the TERMSTR=CRLF option, such as in the following example:

    FILENAME cars "/home/<username>/Projects/data/cars.txt" TERMSTR=CRLF;

    If you are using a file created with the Macintosh operating system, use the TERMSTR=CR option, such as in the following example:

    FILENAME cars "/home/<username>/Projects/data/cars.txt" TERMSTR=CR;

    The file names and paths listed above are for example purposes only; your values might vary. For more information about SAS syntax, refer to SAS Studio Documentation.

  • I am trying to upload a file, but it doesn't appear to be working. What is wrong?
    If the file that you are trying to upload is larger than 1 GB, then SAS Studio is unable to upload the file. Try using smaller files.

    Alternatively, if the file is large, your Web browser could be timing out or your wireless connection might not be ideal. Consider trying a smaller file size or verify that your wireless network is working properly.

  • After saving a log file, it is no longer in HTML form. Can this be changed?
    No. Log files are saved as plain text by default.
  • After downloading results as HTML, my images are missing. What is wrong?
    This is a known issue that is expected to be corrected in a future release. As a workaround, consider downloading your results as PDF or RTF in order to preserve the images.
  • Which mobile operating systems and tablets do we support?
    All mobile devices are experimental and not officially supported.

JMP Questions

  • Does JMP® support Microsoft Windows 8?
    Some instructors choose to use JMP® software to access the SAS® OnDemand for Academics hosted servers. JMP® 10.0.2 (available by January, 2013) or greater is required if you are using Microsoft Windows 8.
  • Can I Connect to the SAS Server using JMP® Software?
    If you have a copy of JMP software (Version 11 or greater) and you are in the United States, then you can use SAS® OnDemand for Academics to access the SAS Server. For more information, see Working with JMP®.