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SAS® OnDemand for Academics

Commonly Asked Questions

General Questions

  • How do I access a SAS® OnDemand for Academics client software application?
    After you have created a course (if you are an instructor) or registered for a course (if you are a student), return to your SAS® OnDemand for Academics home page. From the course table, find the row for the course that you have created or registered. In the appropriate row, click Download Client or Get Software and then follow the instructions.

    See Step-by-Step Setup Registration and Installation Guides for more information.

  • How do I find out more information about available software applications?
    Refer to the appropriate Instructor or Student manuals. Each manual has a section dedicated to the available software applications:
  • How can I learn more about using SAS software for learning or teaching?
    Please refer to the SAS® Analytics U community.
  • Which Internet browsers can I use with SAS® OnDemand for Academics?
    An Internet browser is required to use the SAS® OnDemand for Academics Control Center (registration, course selection, and so on), to download SAS® OnDemand for Academics software, and to use the SAS® Web Editor client. We recommend Microsoft Internet Explorer 7 (or greater) for Microsoft Windows systems. Safari and Mozilla Firefox might be appropriate for Macintosh systems. While other browsers might work with the offering, they have not been fully tested.

    Note that SAS® Web Editor has specific Internet browser requirements. See SAS® OnDemand for Academics: Web Editor Commonly Asked Questions for more information.

  • Are Virtual Machines supported?
    While virtual machines might work for SAS® OnDemand for Academics software applications, SAS does not officially support their use and they are not guaranteed to work.
  • What is a SAS Profile?
    A SAS Profile is an account that you can create to access specific information and resources from the SAS Web site. If you are a current SAS user, you might already have a SAS Profile. If you are a new SAS user, a SAS Profile will be created for you when you register for SAS® OnDemand for Academics.

    If you forget your SAS Profile password or are concerned about whether it meets expected password strength criteria, see What should I do if I forget my password?

  • How can I check my account status?
    To determine the status of your SAS® OnDemand for Academics account, do the following:
    1. Access SAS® OnDemand for Academics.
    2. Enter your e-mail address and then click Enter.
    3. Enter your SAS Profile password and then click Enter. For more information, see What is a SAS Profile?
    4. Review the Status Indicator at the top of your SAS® OnDemand for Academics home page.

      Your status will be one of the following values:

      • Active - You are a current user and your account is working properly.
      • Pending - You have a user ID, but it is not yet active. If you are a student, your status will change to Active after you registered for a course license.

        If you have completed registration steps (including creating a course if you are an instructor or registering for a course license if you are a student) and you still see a status of Pending, then log out of the SAS® OnDemand for Academics Control Center and then log back in. Repeat this step until your status changes to Active.

      • Password Expired - Your SAS Profile password has expired. See Resetting Your SAS Profile Password to correct this issue.
      • Disabled - Your account has expired or the SAS Administrator has turned off your license in accordance with the terms of the legal agreement.

        If your account has expired, you can enable your account again by registering for another SAS® OnDemand for Academics course (if your instructor chooses to teach a course with SAS® OnDemand for Academics).

  • Can a SAS program (job) be submitted to the server and then checked upon at a later time?
    This is not advised. If you are using the software to process your SAS programs, you should wait for your program (job) to run before exiting the software. Once you exit from the software, the connection to your program might end.

  • Can SAS® OnDemand for Academics software be installed on university lab machines?
    An employee of a university can download SAS® OnDemand for Academics software with the intent of installing it on university lab machines (per the legal click license that must be accepted when registering for SAS® OnDemand for Academics).

    After the software is installed on the lab machines, only registered users of SAS® OnDemand for Academics have the right to use it; these users must log on to the SAS Server using the credentials that were provided to them when they registered for the service.

  • How do I log on to my SAS® OnDemand for Academics Home Page?
    Your SAS® OnDemand for Academics Home Page is part of the SAS® OnDemand for Academics Control Center. The Control Center is used by students to register for and view course information. The Control Center is used by instructors to register, create courses, view course information, edit course information, and delete courses.

    For step-by-step instructions, refer to the appropriate usage manual on the SAS® OnDemand for Academics Support Site.

  • I've used the correct log on values and I still can't connect to the SAS Server to perform processing using my software. What's wrong?
    There are a few common reasons why you might not be able to connect:
    • You might have a brand new account. Your account will be activated within 15 minutes of registration, and then you'll gain access to the SAS Server.
    • The SAS Server might be temporarily down for maintenance.
    • You might need to reset your SAS Profile password.
    • Your account status might be Pending. See Checking Account Status for more information.
    • Your SAS Profile password might have expired. This password must be reset after 180 days (approximately six months). For more information, see Resetting your SAS Profile Password.
    • Your SAS Profile password might be too weak. See What is a SAS Profile? and Resetting Your SAS Profile Password for more information.
    • Your account might have expired. Student accounts are valid for the duration of the registered course (plus a grace period to ensure that assignments can be completed).
    The SAS Server might be down at certain times for maintenance, testing, or enhancements. If you are unable to connect, make sure that you have a working Internet connection. If you do and you still cannot connect, please try again at a later time. For more details, see Current SAS Server Status.
  • Can I store files on the SAS Server?
    Instructors have the ability to store data files on the SAS Server. Other types of files (such as program files, course notes, or directories) are not allowed. Once a data file has been stored on the SAS Server, students and instructors can access it using an appropriate LIBNAME or FILENAME statement. Instructors are provided with a unique LIBNAME and FILENAME statement for each course that they teach in case they decide to use the SAS Server to store data file(s).

    For more information, refer to the SAS® OnDemand for Academics: Usage Guide for Instructors.

  • I have uploaded a SAS data set, but I can't see or access it. What is wrong?
    Please be sure that the SAS data set that you uploaded is named using all lowercase letters and that there are no spaces in the file name. Our hosted servers use Unix; they do not recognize mixed or uppercase letters or spaces in file names. If you have uploaded a SAS data set that uses mixed or uppercase letters or has a space in the file name, then simply rename the SAS data set to use all lowercase letters (with no spaces in the name) and then upload the SAS data set again.

    For more information, refer to the SAS® OnDemand for Academics: Usage Guide for Instructors.

  • Can I point to local SAS data sets or files using a LIBNAME or a FILENAME statement?
    No. The SAS Server is unable to access or recognize the local drives of your PC. If you write a LIBNAME statement or a FILENAME statement that references a local directory path, you will receive processing errors. If you are using SAS® OnDemand for Academics: Enterprise Guide, then you can upload the SAS data sets that you want to work with to the SAS Server. For more information, refer to the appropriate usage manuals available from the SAS® OnDemand for Academics Support Site.
  • Why are some SAS Library icons white and others yellow?
    When you try to open certain SAS Libraries using SAS Enterprise Guide or create a data source using SAS Enterprise Miner, some of the available SAS Library icons might be colored white and others might be colored yellow. All of the SAS Libraries are available for use.

    The color simply identifies whether the SAS Library was pre-assigned by the system (yellow libraries) or whether the library will be assigned after it is selected (white libraries). White libraries that are selected for use will become assigned and will turn yellow for the remainder of your session.

  • How will students find out about SAS® OnDemand for Academics?
    Instructors are responsible for communicating their intent to use SAS® OnDemand for Academics to their students. If desired, instructors can access a sample message by performing the following steps:
    1. Log on to your SAS® OnDemand for Academics home page.
    2. Find the appropriate course in the Course Table.
    3. Click Info.
    4. Review the sample message text. The message text can be copied or edited as needed.

    For more information, see the SAS® OnDemand for Academics: Usage Guide for Instructors.

  • If I have trouble with my software, how do I get support?
    Technical support is available for issues that are related to registering your software, deploying your software, and viewing e-Learning and tutorials. To request support for these issues, send e-mail to SASAnalyticsU@sas.com. To request support for programming or content-related issues, consult the resources that are available in the SAS Analytics U online community.
  • What should I do if I forget my password?
    You need to use a password to log on to the SAS® OnDemand for Academics Control Center (the registration application) or the available software applications that you use in your course.

    If you have forgotten your SAS Profile password, then follow these steps:

    1. Access the My SAS Profile page.
    2. Click the Forgot Password? link and then follow the steps to access or create a new password.
      • The password can not be the name that you used to register or exceed two consecutive characters from that name. For example, if you registered as 'Jonathan Smith', you could not use either 'Jonathan' or 'Smith' and you could not include three consecutive characters such as 'jon' or 'ith'.
      • The password must be at least eight characters in length.
      • The password must contain characters from three of the following four categories:
        • English uppercase characters (A through Z)
        • English lowercase characters (a through z)
        • Base 10 digits (0 through 9)
        • Non-alphabetic characters (for example, !, $, #, %)
    3. When appropriate, use your updated SAS Profile password (along with your SAS Server User ID) to log on to a SAS® OnDemand for Academics software application.
  • How do I reset my SAS Profile Password?

    Your SAS Profile password is valid for 180 days (approximately six months) after you register for SAS® OnDemand for Academics.

    If you are unable to log on to a SAS® OnDemand for Academics software application that was previously working and you think that it has been approximately six months since you registered for SAS® OnDemand for Academics, then your current password might have expired.

    To reset your SAS Profile password:

    1. Access the My SAS Profile page, enter your e-mail address and your current password, and then click Log In.
    2. Click the Change Password link. You will be prompted to select a new password.
      • The password can not be the name that you used to register or exceed two consecutive characters from that name. For example, if you registered as 'Jonathan Smith', you could not use either 'Jonathan' or 'Smith' and you could not include three consecutive characters such as 'jon' or 'ith'.
      • The password must be at least eight characters in length.
      • The password must contain characters from three of the following four categories:
        • English uppercase characters (A through Z)
        • English lowercase characters (a through z)
        • Base 10 digits (0 through 9)
        • Non-alphabetic characters (for example, !, $, #, %)
    3. When appropriate, use your updated SAS Profile password (along with your SAS Server User ID) to log on to a SAS® OnDemand for Academics software application.

SAS Enterprise Guide Questions

  • Which operating systems does SAS® OnDemand for Academics: Enterprise Guide support?
    SAS® OnDemand for Academics: Enterprise Guide 6.1 is designed for use with and has been tested on Microsoft Windows 7 Home Premium and above (with Service Pack 1) and Microsoft Windows 8 (including Microsoft Windows 8.1).

    Supported operating systems should be run on a physical CPU as virtualized environments are not guaranteed to work.

    Notes

    • The Macintosh operating system is not supported
    • Microsoft Windows Media Center is not supported
  • Does SAS® OnDemand for Academics: Enterprise Guide Version 6.1 require Microsoft .NET Framework?
    Yes. SAS Enterprise Guide 6.1 requires that you have Microsoft .NET 4.0 or 4.5 Framework installed on your machine. If you have Microsoft Windows 8, then you likely already have the appropriate version of Microsoft .NET Framework installed.

    If you have Microsoft Windows 7, then you must install a newer version of Microsoft .NET in order to use SAS Enterprise Guide 6.1. To access Microsoft .NET Framework 4.0 or 4.5, visit the following site: http://www.microsoft.com/nethttp://www.microsoft.com/net

  • Can I install SAS® OnDemand for Academics: Enterprise Guide Version 6.1 on a machine that already has SAS Enterprise Guide Version 6.1 installed on it?
    No. If you have SAS Enterprise Guide 6.1 installed on an existing machine, then you must install SAS OnDemand for Academics: Enterprise Guide Version 6.1 on a different machine.
  • Does SAS® OnDemand for Academics: Enterprise Guide support Microsoft Windows XP?
    Microsoft Windows XP is no longer supported.
  • Are there any tasks that do not work in SAS® OnDemand for Academics: Enterprise Guide?
    Yes. There are currently three "high performance" tasks that do not work with SAS® OnDemand for Academics: Enterprise Guide. They include HP Linear Regression, HP Logistic Regression, and Recency, Frequency, and Monetary Analysis.
  • How do I find out more information about SAS® OnDemand for Academics: Enterprise Guide?
    Refer to the appropriate Instructor or Student manuals. Each manual has a section dedicated to the available software applications:

SAS Enterprise Miner Questions

  • How do I find sample or instructor data in SAS® OnDemand for Academics: Enterprise MinerTM?
    You can access default sample data, sample data associated with SAS course materials, or data that has been uploaded by a professor for your course (if applicable). To learn how to access this data, see Selecting Data from SAS® OnDemand for Academics: Enterprise MinerTM.
  • How do I find out more information about SAS® OnDemand for Academics: Enterprise MinerTM?
    Refer to the appropriate Instructor or Student manuals. Each manual has a section dedicated to the available software applications:

JMP Questions

  • Does JMP® support Microsoft Windows 8?
    Some instructors choose to use JMP® software to access the SAS® OnDemand for Academics hosted servers. JMP® 10.0.2 (available by January, 2013) or greater is required if you are using Microsoft Windows 8.
  • Can I Connect to the SAS Server using JMP® Software?
    If you have a copy of JMP software that you are using for your course, you can use SAS® OnDemand for Academics to access the SAS Server. For more information, see Working with JMP®.
  • How do I find out more information about JMP®?
    Refer to the appropriate Instructor or Student manuals. Each manual has a section dedicated to the available software applications: