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SAS® OnDemand for Academics

Welcome to SAS® OnDemand for Academics. With SAS® OnDemand for Academics, you can access the power of SAS software through the Internet. You simply need to download a client software application and then use it to perform your work. Processing takes place on a SAS server hosted by SAS Institute Inc. Processing results are returned from the server to your PC.

You can use this site to learn more about the offering or to access support information. You can also use it to learn how to use or teach with the client software applications available through SAS® OnDemand for Academics.

SAS® OnDemand for Academics is available for use with courses at colleges and universities in the United States; it is not intended to be used for research purposes. For more information, visit www.sas.com/academics.

arrowWorking with Your Account

arrowCreating Your Account

Follow these steps to get started using SAS® OnDemand for Academics:

  1. Verify system requirements. System requirements will vary based on the SAS software application that you choose to use.
  2. Disable anti-virus/anti-spy software before starting the download and installation process.
  3. Verify that you have access to an e-mail account. You will be prompted to enter an e-mail address during the registration process. Additionally, you will need to refer to e-mails that you receive at this address during the registration process.
  4. Access SAS® OnDemand for Academics to begin the registration process. This process will also provide information about how to download, install, and/or configure your SAS software.

    For a visual representation of the step-by-step instructions you will need to complete, see Account Setup and Registration.

After you have registered for an account and downloaded, installed, and/or configured your software, you can begin accessing and using it. See Accessing your SAS Server Account for details.

If you are unfamiliar with the software that you have installed, refer to the information available under the application's Help menu or visit Learning to use SAS® OnDemand for Academics Software Applications.

arrowAccessing Your SAS® OnDemand for Academics Account

Your SAS® OnDemand for Academics account enables you to view and/or edit information associated with courses. You will have access to this information after you have initially registered for SAS® OnDemand for Academics.

To access an existing SAS® OnDemand for Academics account:

  1. Access SAS® OnDemand for Academics.
  2. Click the Log On link (located at the top of the application window).
  3. Log on to the system using the e-mail address that you used to register as well as your SAS Profile password. For more information, see What is a SAS Profile?

arrowAccessing Your SAS Server Account

Your SAS Server account enables you to log on to a hosted SAS Server. This server is used to perform SAS processing. Some SAS® OnDemand for Academics software applications prompt you to log on to the SAS Server when they start (such as SAS® OnDemand for Academics: Enterprise Guide). With others, you must choose to log on when you want to perform SAS processing (such as with SAS® OnDemand for Academics: JMP).

For more information, see:

arrowChecking Account Status

To determine the status of your SAS® OnDemand for Academics account, do the following:

  1. Access SAS® OnDemand for Academics.
  2. Click the Log On link (located at the top of the application window).
  3. Log on to the system using the e-mail address that you used to register as well as your SAS Profile password.
  4. Review the Status Indicator at the top of your SAS® OnDemand for Academics home page.

    Your status can be one of the following values:

    • Active - You are a current user.
    • Pending - You are in the process of registering, or your user ID has not yet successfully been created on the SAS Server. It can take up to 15 minutes for new accounts to be created.

      Note: If you have completed registration and you still see a status of Pending, you might need to log out of SAS® OnDemand for Academics and then log back in. Repeat this step until your status changes to Active.

    • Expired - Your account license(s) have expired.
    • Disabled - The SAS Administrator has turned off your license in accordance with the terms of the legal agreement.

arrowResetting Your SAS Profile Password

Your SAS Profile password is valid for 180 days (approximately six months) after you register for SAS® OnDemand for Academics. In many cases, this might be more than enough time to complete a course. However, if you are an instructor, have registered for a course that is longer than six months, or plan to take additional courses throughout the school year, then you must reset your SAS Profile password after 180 days.

If you are unable to log on to a SAS® OnDemand for Academics software application that was previously working and you think that it has been approximately six months since you registered for SAS® OnDemand for Academics, then your current password might have expired.

To reset your SAS Profile password:

  1. Use the My Profile page to select a new password.
    • The password can not be the name that you used to register or exceed two consecutive characters from that name. For example, if you registered as 'Jonathan Smith', you could not use either 'Jonathan' or 'Smith' and you could not include three consecutive characters such as 'jon' or 'ith'.
    • The password must be at least eight characters in length.
    • The password must contain characters from three of the following four categories:
      • English uppercase characters (A through Z)
      • English lowercase characters (a through z)
      • Base 10 digits (0 through 9)
      • Non-alphabetic characters (for example, !, $, #, %)
  2. Log on to the SAS® OnDemand for Academics Control Center using your new SAS Profile password.

    This step ensures that SAS® OnDemand for Academics recognizes your new password. You must complete this step before you can successfully use any SAS® OnDemand for Academics software applications.

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arrowProviding Feedback to SAS

Your feedback is important to us and will help us improve this offering. To share your feedback regarding SAS® OnDemand for Academics, send e-mail to the following address: ondemandacademics@sas.com

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arrowAccessing Technical Support

Please follow the steps below to resolve any support issues you encounter.

arrowStep One: Review Commonly Asked Questions, SAS Notes, and SAS Documentation

arrowStep Two: Contact Your Instructor

If you are a student and you have questions about using SAS® OnDemand for Academics, contact your instructor. Instructors can point students toward educational resources and help ensure that offerings are used correctly.

If further assistance is needed, the instructor must follow the steps below.

arrowStep Three: Contact Your SAS Site Representative (if applicable)

If you are an instructor at a university that already uses SAS Software, then you might have a SAS Site Representative who can provide SAS support.

If you are unsure about whether you have a SAS Site Representative, contact the person or department that supports your university's software purchases and installation.

arrowStep Four: Contact SAS Technical Support

If you are an instructor and the above steps have not resolved your issue, please contact SAS Technical Support:

  1. Open the SAS Technical Support Problem Form.
  2. Fill out and submit the form. When filling out the form, use the following values:
    • For Company Name, enter SAS® OnDemand for Academics.
    • For Site Number, enter 00700315

Note: SAS Technical Support will respond to these issues with our best efforts as time permits.

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arrowSAS Server Availability

You are prompted to connect to the SAS Server each time you start SAS® OnDemand for Academics: Enterprise Guide or SAS® OnDemand for Academics: Enterprise MinerTM. The server (which is hosted at SAS Institute Inc.) remotely processes any submitted SAS files or projects and returns results to your PC.

You can run SAS® OnDemand for Academics: JMP locally and without connecting to the SAS Server. However, a connection to the SAS Server is required to submit or retrieve data files or to run SAS programs.

We expect the server to be available most of the time and make our best efforts to keep unexpected downtime to a minimum. There could be limited times when the server is unavailable to support maintenance, testing, or performance enhancements.

If you are unable to use a SAS® OnDemand for Academics software application to perform processing, make sure that you have a working Internet connection. If you do, it is likely that the SAS Server is temporarily unavailable. Please try to use the server again later. You can also log on to the SAS® OnDemand for Academics Control Center. The SAS® OnDemand for Academics Control Center typically provides a message if the SAS Server is unavailable or expected to be unavailable in the near future.

SAS Server Availability Notification

If you would like to be notified when the SAS Server is (or will be) unavailable due to extended maintenance or due to unforeseen circumstances, please subscribe to the SASONDEMANDSERVER-L mailing list:

  1. Send e-mail to LISTSERV@LISTSERV.SAS.COM.
  2. In the body of the e-mail, type subscribe SASONDEMANDSERVER-L
  3. Send the e-mail (no subject line is needed). Follow any instructions you receive via e-mail.

To unsubscribe from SASONDEMANDSERVER-L, perform the following steps:

  1. Send e-mail to LISTSERV@LISTSERV.SAS.COM.
  2. In the body of the e-mail, type unsubscribe SASONDEMANDSERVER-L
  3. Send the e-mail (no subject line is needed).

arrowRegular Server Maintenance

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