Support

Product Advisory Notices from SAS

In response to customer and market demand, SAS continues to focus our research and development efforts on technologies and innovations that address the widest range of information needs. These efforts might cause changes to products and solutions that are currently available. When the impact of a change is significant to our users, a change notification will be posted below.

The products listed below will continue to be tested on their current platforms and receive technical support. You may continue to license these products, with the assurance of ongoing technical support.

The support levels for SAS® software releases are indicated in the following table. The description of support levels is available in Support Services for SAS® Software.

SAS® Product Level A Level B Level C
SAS/ACCESS® Interface to Baan
SAS/ACCESS® Interface to PeopleSoft
SAS/ACCESS® Interface to SAP BW
    March 1, 2009
SAS/C® Compiler     January 1, 2012
SAS® Customer Analytics for Banking Through December 31, 2014   January 1, 2015 through May 31, 2015 June 1, 2015
SAS® Customer Analytics for Retail   January 1, 2015
SAS® Customer Insight for Retail   January 1, 2015
SAS® Data Surveyor for Oracle Applications
SAS® Data Surveyor for Salesforce.com
SAS® Data Surveyor for Siebel
SAS® Data Surveyor for Clickstream Data
    April 1, 2014
SAS® Demand Forecasting for Retail   January 1, 2015
Enterprise Reporter®     March 1, 2009
SAS® Fair Banking     April 1, 2013
SAS/INSIGHT® software     August 1, 2013
SAS® Human Capital Management
SAS® Human Capital Management Adapter for SAP
SAS® Talent Scorecard
  Through June 30, 2015 July 1, 2015
SAS/LAB® software     August 1, 2013
SAS® Money Laundering Detection     December 1, 2012
SAS® Retail Forecasting     January 1, 2015
SAS® Retail Space Management
SAS® Space Optimization
SAS® Space Planning
SAS® Collaborative Planogramming
SAS® StoreCAD Plus
Through December 31, 2014 January 1, 2015 through December 31, 2015 January 1, 2016
SAS/SPECTRAVIEW® software     March 1, 2009
SAS® Transaction Insight for Retail     January 1, 2015
SAS® Visual Data Discovery (server version) Through December 31, 2014 January 1, 2015 through December 31, 2015 January 1, 2016
SAS® Web Analytics   January 1, 2014 through December 31, 2014 January 1, 2015
SYSTEM 2000® product family     March 15, 2011


Support for Apache Hadoop Software Distributed with SAS® Software

To understand how SAS supports the Apache Hadoop software that is provided with some SAS products and offerings, see Support for Apache Hadoop Software Distributed with SAS® Software.

Virtualization Environments

SAS products can be deployed into virtualization environments. For more information, read the guidelines.

Operating Systems Support

Information about supported operating systems is available on the Supported Operating Systems page.

SAS® Table Server

SAS has identified an issue that may affect performance when you use SAS® 9.2 Table Server in high-concurrency environments. This scenario includes environments where SAS Table Server is being used as the database for SAS Shared Services and SAS® Content Server. For optimal performance in production environments, SAS suggests the use of a third-party database management system. IBM DB2, Microsoft SQL Server, MySQL, Oracle, and PostgreSQL are all supported databases. Instructions for transitioning from the SAS 9.2 Table Server to a third-party database can be found in SAS Note 48099. Instructions for converting the SAS® Table Server to a supported third-party database.

SAS® 9.3 Framework Data Server

SAS has identified an issue that may affect performance when you use SAS® 9.3 Framework Data Server in high-concurrency environments. This scenario includes environments where SAS Framework Data Server is used as the database for SAS Shared Services and SAS Content Server. For optimal performance in production environments, SAS suggests the use of a third-party database management system. IBM DB2, Microsoft SQL Server, MySQL, Oracle and PostgreSQL are all supported databases.