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Support Levels for Operating Systems

SAS Support for Alternative Operating Systems

Alternative operating systems are defined as variants of the commercially supported operating systems, which are most often targeted for use in customer sites. Some examples of commercially available operating systems and its variants (i.e. alternative operating systems) are paired together and listed below:

Solaris and OpenSolaris Red Hat Enterprise Linux and Oracle Enterprise Linux

SuSE and OpenSuSE Windows XP Pro and Windows XP Home editions

SAS will continue to release products on commercially supported versions of operating systems. SAS will work with customers to support a SAS deployment in an alternative operating system on a best-effort basis. The following support guidelines should also be taken into consideration:

• SAS will not recreate the customer's scenario in an alternative operating system. SAS will work with the customer to assist in diagnosing the issue via teleconference, email, or remotes access. Any attempts by SAS to recreate the customer's scenario will be done in-house on the commercially supported versions of operating systems.

• If a customer elects to use an alternative operating system, SAS expects that they have the appropriate skills to resolve differences between the commercially supported operating system and the alternative operating system being used.

• If a functional issue arises, SAS will make good faith attempts to reproduce the issue in-house, but does reserve the right to request the customer to reproduce the issue on a commercially supported operating system per the SAS system requirements.

• SAS software uses technologies from various third-party vendors, which may or may not support these alternative operating systems at the same level as SAS software. SAS reserves the right to fall back to a commercially supported operating system to resolve a customer reported problem.

For your reference, SAS maintains a list of Supported Operating Environments.