Support

Support Levels for Operating Systems 

SAS Support for Alternative Operating Systems

There are variants of operating systems that are alternatives to the list that SAS identifies as officially supported. These variants are sometimes derived from a supported distributionís source code that might be destined to become part of a future release of a supported distribution.

SAS support for a customer-selected alternative operating system distribution is limited to installation or functional issues. In addition, SAS software uses technologies from various third-party vendors, which might or might not support these alternative operating systems at the same level as SAS software. All attempts to re-create the customerís scenario at SAS will be done on an officially supported operating system distribution and third-party vendor software stack.

If SAS is unable to reproduce the problem, then the customer will be required to perform further diagnostics on their own to isolate the problem up to and including reproducing the problem on a supported operating system distribution and third-party vendor software stack.

Please note that if a customer elects to use an alternative operating system, SAS expects that they have the appropriate skills to resolve differences between the supported operating system and the alternative operating system being used. By electing to use an alternative operating system, the customer acknowledges that they have made the appropriate investment into resolving the differences inherent in that alternative system.

These restrictions do not apply to virtual applications supplied by SAS. For your reference, SAS maintains a list of Supported Operating Environments.