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Contact Information | SAS Institute Inc. SAS Book Sales SAS Campus Drive Cary, NC 27513 |
Phone: 1-800-727-0025 or 1-919-531-9400 (8:00 a.m. - 5:00 p.m., Eastern time)
Fax: 1-919-677-4444 |
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Email: sasbook@sas.com Web: www.sas.com/store/books |
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Returns: eBooks | Once purchased, an eBook is not returnable. |
Returns: Print Books | Print books may be returned within 90 days of original purchase. Please see below for details. |
Returns |
We accept returns for up to 90 days after your invoice date provided items are received in resalable condition. We do not issue return numbers or require an authorized return label to be issued. We request that the original invoice number be listed on the return packing list for each title returned along with the reason for return.
Send returns to: For questions or concerns please contact SAS Books as soon as possible via phone 1-800-727-3228 or email at sasbook@sas.com. |
Duplicate Orders | In the event that duplicate orders are submitted by customer via phone or mail or a combination thereof, please contact SAS Books within 24 hours at sasbook@sas.com. After 24 hours, duplicate orders will be subject to the SAS Books Return Policy. |
Damages or Shortages | A report of damage(s) or shortage(s) must be received in our office within 30 days of the invoice date so that a claim
can be filed, items reshipped, or a credit memo issued. We are not responsible for damage(s) or shortage(s) reported after 30 days of
the shipping date. Please let us know if you want:
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Credits |
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The conditions and discounts listed here are valid for SAS Institute Inc. in the U.S. and Canada only. |