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Sales Terms and Conditions for Resellers


Becoming a book reseller for SAS is easy! Just mail or fax a copy of your reseller's certificate with your first order. We will set up an account for you that will automatically figure in your discount as well as put you into the tax exempt category. Our standard terms and conditions are listed below.

 
Contact Information SAS Institute Inc.
SAS Book Sales
SAS Campus Drive, Bldg. J
Cary, NC 27513
 
Phone: 1-800-727-3228 or 1-919-531-9400
(8:00 a.m. - 5:00 p.m., Eastern time)
Fax: 1-919-677-8166
 
Email: sasbook@sas.com
Web: http://support.sas.com/bookstore
 
 
Terms of Payment Terms are Net 90 with a purchase order or prepayment via credit card (unless stated otherwise in contract). Purchase Orders will be accepted as an administrative convenience. Terms and conditions not agreed to in writing and signed on behalf of SAS do not apply.
 
 
Billing The original invoice is mailed to the billing address listed on your order. We reserve the right to change prices without notice.
 
 
Tax U.S.:
Send us your appropriate tax form (e.g., Certificate of Resale tax form or Uniform Sales & Use Tax Certificate-Multi-jurisdiction tax form) with your first order.

Canada:
Tax on orders to Canada will be collected upon delivery.
 
 
Discounts
Books Published by SAS 40% any quantity
Distributed Books* 0% any quantity
*Books we sell that are not published by SAS
  
 
 
Shipping Shipping terms are FOB shipping point. Charges are prepaid and added to your invoice as a separate item based on the weight of the order. We pay shipping charges on software. Please call for a shipping quote.
  • U.S.: Orders in the continental U.S. are shipped via UPS ground. Allow 10 business days for delivery. Call for quote for express service or for orders outside the continental U.S.

  • Canada: Orders are shipped UPS Express. Allow 10 business days for delivery.
 
 
Damages or Shortages A report of damage(s) or shortage(s) must be received in our office within 30 days of the invoice date so that a claim can be filed, items reshipped, or a credit memo issued. We are not responsible for damage(s) or shortage(s) reported after 30 days of the shipping date.

Please check with your accounting department and let us know if they want:

  • The items reshipped free of charge. We do not re-invoice.
  • The credit applied directly to the original invoice.*
*A credit memo is mailed via USPS to your billing address. The memo will state that the credit was applied to the original invoice. Allow 2 weeks to receive via USPS.
 
 
Overages Received Please use the least expensive traceable shipping method that you prefer. Return deduction paperwork needs to list the return reason of Overage Received along with the invoice number and freight amount to credit in order to reconcile.
 
 
Returns
  • We do not issue return numbers or require an authorized return label to be issued.
  • We request that the original invoice number be listed on the return packing list for each title returned along with the reason for return.
  • Items may be returned a minimum of three months after the invoice date but not more than twelve months from the invoice date.
  • Returns will not be accepted after twelve months from the invoice date.
  • We do not give credit for shipping costs on returns.

Send returns to:
SAS Institute Inc.
Returns Department
100 SAS Campus Dr., Bldg. LX
Cary, NC 27513
 
 
Duplicate Orders In the event that duplicate orders are submitted by customer via phone or mail or a combination thereof, SAS' standard return policy shall apply including customers responsibility for shipping costs.
 
 
Credits
  • A credit memo will be issued for all invoices not paid by credit card. The credit memo will be mailed to the billing address and will be held on the account for use in the future. The credit will be held for a maximum of one year.
  • If the original invoice was paid by credit card, credit will be issued to that credit card account. A Credit Memo is not mailed.
  • Allow 30 days for credit to be issued from the date SAS received your return.
 
 
Refunds
  • For accounts in credit balance, please submit written requests for refunds.
  • The refund check will be mailed to the billing address unless otherwise stated.
  • Allow three weeks to receive the refund check via USPS.
 
 
Publications Catalog To receive the SAS Books Catalog (free), send your name and address to the Contact Information address above. Or, visit us on the Web at http://support.sas.com/bookstore and browse our Web catalog.
 
 
The conditions and discounts listed here are valid for SAS Institute Inc. in the U.S. and Canada only.