SAS® Books Customer FAQ
Academic Desk Copy Request
Can I get a review copy of a book that I'm considering adopting for a class I teach?
- Yes. To request a copy, fill out the Academic Desk Copy Request Form. Desk copies are available in PDF only.
Book Recommendations
Who can recommend a book for me?
- We can help! Please email us at saspress@sas.com.
Certification
Certification Guides
- Certification Guides are available from RedShelf and other e-book vendors in e-book formats. Print copies are also available from your favorite online bookseller.
Certification Exams
- Visit the SAS Global Certification Program site to view more information about credentials. In the Training & Exam Preparation section, any applicable books to help you prepare for your exam are listed in the Books subsection for each credential.
Course Notes
Course notes are no longer sold through the store. SAS Customers interested in self-study should check out SAS’ e-Learning modules and course descriptions. New self-study courses with course note PDF’s and virtual lab time are available for some content. Visit us at www.sas.com/training to learn more. Please send any questions to training@sas.com.
Discounts
What book discounts do you offer?
- Visit our Discount on SAS e-Books page for more information.
Do you offer site licenses?
- Discounted site licenses for e-books are available upon approval. Please contact a Customer Service Representative at 1-800-727-0025 or saspress@sas.com for more information.
E-Books
My e-book won't download. What should I do?
- Please contact a Customer Service Representative at RedShelf.
How many e-books can I order at a time?
- SAS Press e-books are now available from the RedShelf platform, and help for purchases can be found here.
Can I print my e-book?
- SAS Press e-books are now available from the RedShelf platform, and help for purchases can be found here.
Can I download e-books to our University server?
- No, single purchases of e-books through the RedShelf platform are for individual use only. To inquire about a discounted site license, please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com for more information.
International Orders
Can I order e-books from outside of the US?
Yes, e-books are available globally through RedShelf. For print copies, contact your local bookseller.
Orders and Returns
How do I get a receipt for my order?
- SAS Press e-books are now available from the RedShelf platform, and help for purchases can be found here.
What do I do if I made a mistake on my order?
- SAS Press e-books are now available from the RedShelf platform, and help for purchases can be found here.
How do I order if I am tax exempt?
- SAS Press e-books are now available from the RedShelf platform, and help for purchases can be found here.
Can I return an e-book?
- SAS Press e-books are now available from the RedShelf platform, and help for purchases can be found here.
SAS Profile
How do I create, activate or reset my password?
- Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com
To Provide Feedback
What do I do if I find an error in a book?
- Send an email to saspress@sas.com.
