SAS® IT Service Level Management

IT providers and customers can more efficiently justify their budgets by verifying that the quality of service delivered justifies the cost. SAS® IT Service Level Management helps you assign service level objectives to each contract, access and manage data and ultimately understand and evaluate the quality of your services.

The most recent release is SAS IT Service Level Management 2.1.

What's New

  • New Reports workspace
  • New and enhanced reports
  • New baseline reports
  • New custom objective and objectives management
  • New support of event-based data
  • New Data Definition Wizard
  • Range set enhancements
  • New e-mail notifications
  • New progress indicators

Documentation

Find user's guides and other technical documentation for SAS IT Service Level Management.


SAS IT Service Level Management 2.1

Usage and Reference Documentation

  • What’s New in SAS IT Service Level Management 2.1 PDF
  • Getting Started with SAS IT Service Level Management 2 PDF
  • SAS IT Service Level Management 2.1: User's Guide PDF

Installation Documentation

  • SAS IT Service Level Management 2.1: Install Instructions PDF
  • SAS IT Service Level Management 2.1: Migration Documentation PDF

 

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