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IT providers and customers can more efficiently justify their budgets by verifying that the quality of service delivered justifies the cost. SAS® IT Service Level Management helps you assign service level objectives to each contract, access and manage data and ultimately understand and evaluate the quality of your services.
The most recent release is SAS IT Service Level Management 2.1.
Find user's guides and other technical documentation for SAS IT Service Level Management.
SAS IT Service Level Management 2.1
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