SAS^® Contact Center Planning and Optimization

Manage the service operation more effectively with an analytical approach to contact center operations, focusing on areas not supported by transactional systems. Organizations can manage performance at the center and individual level, perform detailed root cause analysis to identify what is driving service volumes, customer behaviors and employee performance as well as predict service demand at variable levels (product, customer, geographic, etc.) and optimize resources and operational process flows.

The most recent release is SAS Contact Center Planning and Optimization 4.4.

Documentation

Find user's guides and other technical documentation for SAS Contact Center Planning and Optimization.

SAS Contact Center Planning and Optimization 4.4

The documentation for SAS Contact Center Planning and Optimization is provided on a secure site that requires a user ID and password, which you can obtain from your SAS consultant or by contacting SAS Technical Support directly. In order to expedite your request, please include SAS Contact Center Planning and Optimization in the subject field of the form.

SAS Contact Center Planning and Optimization