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Knowledge Base
System Requirements
SAS® Contact Center Planning and Optimization 4.4

Server Tier Requirements

SAS Contact Center Planning and Optimization Server

Please select a target environment:

SAS Contact Center Planning and Optimization Server also includes three SAS Metadata Bridges of choice, one SAS Text Analytics Language of choice, and these two SAS/ACCESS engines:

  • SAS/ACCESS Interface to MySQL
  • SAS/ACCESS Interface to Oracle

Databases

SAS Contact Center Planning and Optimization supports three databases:

  • MySQL 5.1.55
  • Oracle 11g
  • SAS Framework Data Server 9.3m2 

Note: The supported database can be on a server that is separate from the SAS Contact Center Planning and Optimization Server. 

SAS Metadata Server

Please select a target environment:

Note: SAS Contact Center Planning and Optimization supports the metadata server on all databases that the platform supports.

SAS recommends that you deploy SAS Metadata Server on a 64-bit host system. The SAS Metadata Server is multi-threaded and multi-core server hardware (typically quad core or higher) is recommended. A dedicated machine for the SAS Metadata Server is recommended to simplify tuning, management, and diagnostics, but is not required. The disk I/O performance of any server-class system should be sufficient. Memory requirements are highly dependent on the product mix and usage, but 8GB of RAM is sufficient for most large deployments. 4GB of RAM is sufficient for many deployments and should be considered a minimum unless the specific deployment is tested and verified to require less memory.


Middle Tier Requirements

SAS Contact Center Planning and Optimization Mid-Tier

Please select a target environment:

Application Servers

The list of application servers that SAS supports is updated as new software is tested and approved. For the latest information, please visit the SAS 9.3 Web Application Servers and HTTP Servers page at http://support.sas.com/resources/thirdpartysupport/v93/appservers/index.html.


Data Sync Tier Requirements

SAS Contact Center Planning and Optimization Data Synchronization Tier

Please select a target environment:

Client Tier Requirements

SAS Contact Center Planning and Optimization Clients

Please select a target environment:

SAS Enterprise Miner and Text Miner Personal Client

Please select a target environment:

SAS Enterprise Miner and Text Miner Personal Client includes a SAS Text Analytics Language of choice.

SAS Enterprise Miner and Text Miner Thin Clients

Please select a target environment:

JMP Pro on Microsoft Windows for x64

SAS Product installed to this machine: JMP Pro 10.0.2
Supported Environments:
  • Windows 7 Enterprise (64-bit version) on the x64 chip family
  • Windows 7 Professional (64-bit version) on the x64 chip family
  • Windows 7 Ultimate (64-bit version) on the x64 chip family
  • Windows 8 (64-bit version) on the x64 chip family
  • Windows 8 Enterprise (64-bit version) on the x64 chip family
  • Windows 8 Pro (64-bit version) on the x64 chip family
  • Windows Server 2003 SP1 Enterprise Edition (64-bit version) on the x64 chip family
  • Windows Server 2003 SP1 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2003 SP1 Standard Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Datacenter without Hyper-V Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Enterprise Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Enterprise without Hyper-V Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Foundation Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Enterprise Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Foundation Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Standard Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Small Business Server (64-bit version) on the x64 chip family
  • Windows Server 2008 Standard Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Standard without Hyper-V Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Essentials Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Foundation Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Standard Edition (64-bit version) on the x64 chip family
  • Windows Vista Business (64-bit version) on the x64 chip family
  • Windows Vista Enterprise (64-bit version) on the x64 chip family
  • Windows Vista Ultimate (64-bit version) on the x64 chip family
  • Windows XP Professional SP2 (64-bit version) on the x64 chip family

When installed, JMP Pro requires 513 MB on disk.

Web Browsers

The list of Web browsers that SAS supports is updated as new products are tested and approved. For the latest information, please visit the SAS 9.3 Support for Web Browsers and Plug-Ins page at http://support.sas.com/resources/thirdpartysupport/v93/browsers.html.

The platform supports 10.1 and 10.3 of Adobe Flash Player:
http://supportexp.unx.sas.com/resources/thirdpartysupport/v93/browsers.html#flash 


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