Resources

System Requirements
SASĀ® Contact Center Planning and Optimization 4.4

Server Tier Requirements

SAS Contact Center Planning and Optimization Server

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SAS Contact Center Planning and Optimization Server also includes three SAS Metadata Bridges of choice, one SAS Text Analytics Language of choice, and these two SAS/ACCESS engines:

  • SAS/ACCESS Interface to MySQL
  • SAS/ACCESS Interface to Oracle

Databases

SAS Contact Center Planning and Optimization supports three databases:

  • MySQL 5.1.55
  • Oracle 11g
  • SAS Framework Data Server 9.3m2 

Note: The supported database can be on a server that is separate from the SAS Contact Center Planning and Optimization Server. 

SAS Metadata Server

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SAS makes the following recommendations for SAS Metadata Server deployments:

  • a 64-bit host system
  • a dedicated machine to simplify tuning, management, and diagnostics
  • multi-core server hardware because SAS Metadata Server is multi-threaded
  • four or more cores for production deployments

The disk I/O performance of any server-class system should be sufficient. Memory requirements are highly dependent on the product mix and usage, but 8 GB of RAM are sufficient for most large deployments. For many deployments, 4 GB of RAM are sufficient and should be considered a minimum, unless the specific deployment is tested and verified to require less memory.


Middle Tier Requirements

SAS Contact Center Planning and Optimization Mid-Tier

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Web Application Servers

When you install your SAS solution software, SAS Deployment Manager installs and configures the required web application servers and web servers.

To install these servers, select one of the supported operating systems for the middle tier.

Note: These servers cannot be installed on the z/OS or 32-bit Windows platforms.


Data Sync Tier Requirements

SAS Contact Center Planning and Optimization Data Synchronization Tier

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Client Tier Requirements

SAS Contact Center Planning and Optimization Clients

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SAS Enterprise Miner and Text Miner Personal Client

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SAS Enterprise Miner and Text Miner Personal Client includes a SAS Text Analytics Language of choice.

SAS Enterprise Miner and Text Miner Thin Clients

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JMP Pro on Microsoft Windows for x64

SAS Product installed on this machine: JMP Pro 12.0.1
Supported Environments:
  • Windows 7 Enterprise (64-bit version) on the x64 chip family
  • Windows 7 Professional (64-bit version) on the x64 chip family
  • Windows 7 Ultimate (64-bit version) on the x64 chip family
  • Windows 8 (64-bit version) on the x64 chip family
  • Windows 8 Enterprise (64-bit version) on the x64 chip family
  • Windows 8 Pro (64-bit version) on the x64 chip family
  • Windows Server 2003 SP1 Enterprise Edition (64-bit version) on the x64 chip family
  • Windows Server 2003 SP1 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2003 SP1 Standard Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Datacenter without Hyper-V Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Enterprise Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Enterprise without Hyper-V Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Foundation Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Enterprise Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Foundation Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 R2 Standard Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Small Business Server (64-bit version) on the x64 chip family
  • Windows Server 2008 Standard Edition (64-bit version) on the x64 chip family
  • Windows Server 2008 Standard without Hyper-V Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Datacenter Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Essentials Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Foundation Edition (64-bit version) on the x64 chip family
  • Windows Server 2012 Standard Edition (64-bit version) on the x64 chip family
  • Windows Vista Business (64-bit version) on the x64 chip family
  • Windows Vista Enterprise (64-bit version) on the x64 chip family
  • Windows Vista Ultimate (64-bit version) on the x64 chip family
  • Windows XP Professional SP2 (64-bit version) on the x64 chip family

When installed, JMP Pro requires 513 MB on disk.

Web Browsers

The list of Web browsers that SAS supports is updated as new products are tested and approved. For the latest information, please visit the SAS 9.3 Support for Web Browsers and Plug-Ins page at http://support.sas.com/resources/thirdpartysupport/v93/browsers.html.

The platform supports 10.1 and 10.3 of Adobe Flash Player:
http://support.sas.com/resources/thirdpartysupport/v93/browsers.html#flash 


Third-Party Software

SAS software may be provided with certain third-party software, including but not limited to open-source software, which is licensed under its applicable third-party software license agreement. For license information about third-party software distributed with SAS software, refer to http://support.sas.com/thirdpartylicenses.

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