SAS® Product Support for Virtualization Environments

Product Advisory Notices  

Hardware Virtualization Environments

All SAS products, beginning with SAS 9.1.3 and later, are supported in a hardware virtualization environment, for example VMware, provided the following guidelines are accepted and understood:

Presentation Virtualization Environments

When supported, SAS 9.2 and later can be deployed into a presentation virtualization environment as per the following guidelines:

Please see the SAS Supported Operating Systems for further reference https://support.sas.com/supportos/list

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Application Virtualization (Streaming) Environments

SAS will work with customers to support the deployment of SAS 9.3 (and later) desktop applications in application virtualization environments on a reasonable-effort basis. These environments include VMware ThinApp, Microsoft App-V, and Citrix XenApp. In these instances, the customer assumes responsibility for resolving environment differences if SAS cannot reproduce the problem in-house in a currently supported non-virtualized environment.

Virtual Desktop Infrastructure (VDI) Environments

SAS will work with customers to support the deployment of SAS 9.3 (and later) desktop applications in Virtual Desktop Infrastructure (VDI) environments on a reasonable-effort basis. In these instances, the customer assumes responsibility for resolving environment differences if SAS cannot reproduce the problem in-house in a currently supported non-virtualized environment.

User Virtualization Environments

SAS will work with customers to support the deployment of SAS 9.3 (and later) desktop applications in user profile virtualization environments on a reasonable-effort basis. These environments include AppSense, Citrix UPM, and Microsoft UE-V. In these instances, the customer assumes responsibility for resolving environment differences if SAS cannot reproduce the problem in-house in a currently supported non-virtualized environment.

Cloud Environments

SAS 9.4 and later releases of SAS are supported in cloud environments provided by Amazon Web Services, Microsoft Azure, Google Cloud, and others, under the conditions described here. It isthe user’s responsibility to understand and accept the following requirements.

Operating Environments

All elements of the operating environment (the operating system, third-party products, and so on) must be supported by SAS, and the following conditions must apply:

Equivalence

Security

Security is an important consideration when running applications in a public cloud. Customers are encouraged to use security measures such as virtual private environments, firewalls, and encryption to protect their data and application communication.

Licensing

Because licenses in a cloud environment might differ from licenses in a physical environment, we recommend that you discuss your requirements and available options with a member of your SAS account team.  For assistance reaching your SAS account team, please do one of the following:

Hosted Environments

SAS also provides customer environments that are hosted on-site at SAS. Contact a member of your SAS account team for more information or visit this SAS® Cloud web page for more information.

SAS® for Containers

SAS for Containers offers options for using both SAS® 9 and SAS® Viya® technologies on Docker and Kubernetes. SAS has initiated support for Docker deployment on SAS 9 through the concept of a recipe. For SAS Viya technologies, SAS enables the option to deploy Docker containers using either the recipe or native Docker image approach. The respective approaches are supported under the conditions described here. It is the user’s responsibility to understand and accept the following requirements.

Operating Environments

SAS must support the combination of products and operating systems in a physical environment. This includes the following requirements:

Detailed system requirements for each release of SAS Viya for Containers is documented in the SAS Viya for Containers Deployment Guide specific to each release of Viya. The deployment guides are located here.

Security

Direct support related to container security is outside of the scope of SAS support. Customers working with containers are expected to have a solid understanding of the security frameworks for containers and container orchestration platforms as well as corporate standards in place already.

As of September 2017, NIST has published details and configuration guidelines for container security which can be found at https://www.nist.gov/publications/application-containersecurity-guide.

The Center for Internet Security has published best practices for both Docker and Kubernetes at https://www.cisecurity.org/benchmark/docker/ and https://www.cisecurity.org/benchmark/kubernetes/.

Recipes

Questions and issues are addressed by opening Issues in the (project-name) project. Customers working with Docker recipes are expected to have a solid understanding of Docker and the use and creation of Docker recipes. Docker-specific support is provided through the Docker Success Center or any number of online support communities.