Problem Note 63745: IBM Platform LSF jobs fail with the error "Pending: Failed to get user password"
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Jobs that are submitted by IBM Platform LSF might fail with the following error:
The problem can occur due to the account that is used to start the SAS® process on the grid nodes. To start a SAS session on the grid node, the Platform LSF load-sharing facility must use passwords that are registered through a Platform LSF lspasswd command. Refer to SAS Note 43663, “An error occurs when you submit a job from a SAS® session to a grid that is configured by Microsoft Windows operating environments,” for information about how to fix this issue.
If this problem still occurs after you register the password with the lspasswd command, verify whether a passwd.lsfuser.bak file exists in the LSF_TOP/conf directory. If that file exists, you can delete it, or you can apply the patch from the Downloads tab of this note.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | Platform LSF | Microsoft® Windows® for x64 | 9.13 | |||
| Microsoft Windows 8 Enterprise 32-bit | 9.13 | |||||
| Microsoft Windows 8 Enterprise x64 | 9.13 | |||||
| Microsoft Windows 8 Pro 32-bit | 9.13 | |||||
| Microsoft Windows 8 Pro x64 | 9.13 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.13 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 9.13 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 9.13 | |||||
| Microsoft Windows 8.1 Pro x64 | 9.13 | |||||
| Microsoft Windows 10 | 9.13 | |||||
| Microsoft Windows 95/98 | 9.13 | |||||
| Microsoft Windows 2000 Advanced Server | 9.13 | |||||
| Microsoft Windows 2000 Datacenter Server | 9.13 | |||||
| Microsoft Windows 2000 Server | 9.13 | |||||
| Microsoft Windows 2000 Professional | 9.13 | |||||
| Microsoft Windows NT Workstation | 9.13 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 9.13 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 9.13 | |||||
| Microsoft Windows Server 2003 Standard Edition | 9.13 | |||||
| Microsoft Windows Server 2003 for x64 | 9.13 | |||||
| Microsoft Windows Server 2008 | 9.13 | |||||
| Microsoft Windows Server 2008 R2 | 9.13 | |||||
| Microsoft Windows Server 2008 for x64 | 9.13 | |||||
| Microsoft Windows Server 2012 Datacenter | 9.13 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 9.13 | |||||
| Microsoft Windows Server 2012 R2 Std | 9.13 | |||||
| Microsoft Windows Server 2012 Std | 9.13 | |||||
| Microsoft Windows Server 2016 | 9.13 | |||||
| Microsoft Windows Server 2019 | 9.13 | |||||
| Microsoft Windows XP Professional | 9.13 | |||||
| Windows 7 Enterprise 32 bit | 9.13 | |||||
| Windows 7 Enterprise x64 | 9.13 | |||||
| Windows 7 Home Premium 32 bit | 9.13 | |||||
| Windows 7 Home Premium x64 | 9.13 | |||||
| Windows 7 Professional 32 bit | 9.13 | |||||
| Windows 7 Professional x64 | 9.13 | |||||
| Windows 7 Ultimate 32 bit | 9.13 | |||||
| Windows 7 Ultimate x64 | 9.13 | |||||
| Windows Millennium Edition (Me) | 9.13 | |||||
| Windows Vista | 9.13 | |||||
| Windows Vista for x64 | 9.13 | |||||