When you are installing SAS 9.3 (TS1Mx) on the Windows operating system, the SAS/SECURE Toolkit Libraries from RSA might fail to install. If this happens, you might see one or more of the following.

From the SAS^® Deployment Wizard - Deployment in Progress Dialog Box:

From the SAS Deployment Wizard - Deployment Complete Dialog Box:

From the sdw*.log File:

   INFO: Stage #x Step #xxx (SAS/SECURE Toolkit Libraries from RSA (R))
   com.sas.ssn.InstallToolConnector execute
   INFO: Return Code: -3
   com.sas.ssn.PanelExecute promptToContinue
   SEVERE: Install Status: -16
        Install Log File: C:\Program   
        Files\SASHome\InstallMisc\InstallLogs\IT_2011-11-17-12.13.38.log

From the DeploymentSummary.html File:

   Completed with errors - SAS/SECURE Toolkit Libraries from RSA (R)
   (64-bit, English)
   Completed with errors - SAS/SECURE Toolkit Libraries from RSA (R)
   (32-bit, English)

***If these messages appear, continue on with the rest of the installation process. ***

This issue has been fixed with SAS 9.3 revision 12w03 and later. To determine the release that you are running, see SAS Note 44477: "Determining your SAS^® 9.3 release."

Other Issues That Can Cause SAS/SECURE Toolkit Libraries from RSA to Fail during the Installation Process:

For more information about SAS Software Depots, see SAS Note 39379: "Documentation and frequently asked questions for the SAS^® Software Depot."

If You Encounter This Issue in SAS 12w03 or Later

• The name of the SAS Software Depot is not less than 50 characters, including spaces. See SAS Note 36058: "The installation might fail when you install SAS^® 9.2 Foundation from a SAS Software Depot if the fully qualified pathname is too long."
  • The SAS Software Depot contains special characters in the pathname (for example: & or #).
• The SAS Software Depot is on a nonnative file system. See SAS Note 37370: "An Install Failure dialog box displays 'An error has occurred while processing installation package files' when you install SAS^® 9.2 Foundation."
  • There are extra spaces in the SAS Software Depot path (2 or more consecutive spaces). See SAS Note 33606: "Spaces in the SAS Software Depot path might interfere with the installation of SAS^® software."
• Universal Naming Convention (UNC) paths are used instead of a mapped drive letter. See SAS Note 34235: "When installing SAS from a UNC path or a mapped drive, the SAS^® 9.2 installation might fail immediately when the System Requirements Wizard starts up."
  • The SAS Software Depot is corrupted.
  • See SAS Note 38236: "Validating the SAS^® 9.2 and SAS^® 9.3 software depots on Windows using the SAS Software Depot Check Utility."

     

  • Network issues occur that interfere with the download. In such a case, try creating the SAS Software Depot on the local machine and then try installing from the new SAS Software Depot.
• If you encounter this issue in SAS 12w03 or later and the depot has been checked, open a Track with SAS Technical Support. Include the following information to help Technical Support isolate the issue:

   

  • deploywiz.log, SDWPREFS.txt, SDW.log, and SDM.log from

    C:\Users\<userid_that_performed_install>\AppData\Local\ SAS\SASDeploymentWizard\

    or from

    C:\Documents and Settings\<userid_that_performed_install>\ Local Settings\Application Data\SAS\SASDeploymentWizard\

  • C:\Program Files\SASHome\InstallMisc\InstallLogs\IT_date-time-stamp.log

    (for example: IT_2011-01-24-14.36.09.log)

  • All the secure*.logs from

    C:\Program Files\SASHome\InstallMisc\InstallLogs

  • Screen captures of the error you encounter and any logs that are referenced on the screen
  • The System Information by using these steps:

     

    1. Select Start ► Run and enter msinfo32.exe.
       • When the System Information window appears, select File ► Save and enter system in the File name field. Send Technical Support the system.nfo file that is created.

   

  Additional Information

  See the following:
  • SAS Note 42646: "Troubleshooting the SAS^® 9.3 installation process in a Windows operating environment"

Operating System and Release Information