Installation Note 42646: Troubleshooting the SAS® 9.3 installation process in a Windows operating environment

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Files That Are Created in the SASDeploymentWizard Directory

For SAS 9.3, several files are created in the SASDeploymentWizard directory (that is, C:\Users\sas\AppData\Local\SAS\SASDeploymentWizard). Here are some of the files that are stored in this directory:

The sdwprefs.txt file: This file contains the choices or preferences that you used during the installation (for example, the location of the SASHOME directory). Here is an example of what it might contain:

#Tue Mar 08 14:47:16 EST 2011
SASHome=C\:\\Program Files\\SASHome
MachineName=One Machine
LastSSDDir=C\:\\SAS Software Depot

The SDW.log file: This log is for the SAS® Deployment Wizard. Here is a sample of what it might contain:

INFO: Command Arguments: -templocation C:\Users\sas\AppData\Local\Temp\_setup24047 -startuplocation C:\ssd_32bit_93
INFO: Platform Code: win
INFO: :C:\Users\sas\AppData\Local\Temp\_setup24047\products\deploywiz__93340__prt__xx__sp0__1\deploywiz\win\sse2check.exe:
INFO: System Properties
      User ID:          sas
      User Home:        C:\Users\sas
      Temp Directory:   C:\Users\sas\AppData\Local\Temp\
      Java Version:     1.6.0_24
      Java Home:        C:\Users\sas\AppData\Local\Temp\_setup24047\products\javaruntime__99170__win__xx__sp0__1
      OS Name:          Windows 7
      OS Architecture:  x86
      OS Version:       6.1
      Software Version: 903500.0.0.20110223190000_v930

The SDW_sysinfo_date-installed_time-installed.dat file (for example, SDW_sysinfo_20090327_012345.dat) file: This file contains the information about the system and the SAS products that are installed on your system. Here is an example of what it might contain:

SAS Sysinfo Log: 20110308_102738
SDW version: 903500.0.0.20110223190000_v930

   InstallTime=2011-03-08 10:01:49
   DisplayName=Base SAS
   InstallLoc=C:\Program Files\SASHome\SASFoundation\9.3

   CPU=Intel(R) Core(TM)2 CPU          6400  @ 2.13GHz

   OS=Professional  (Build 7600)

System Information (

In addition, send the System Information by using these steps:

  1. Select Start ► Run and type msinfo32.exe.
  2. When the system information appears, select File ► Save and type system for the name and then send the system.nfo file that is created.

Additional Logs That SAS Technical Support Uses to Help You

For SAS 9.3, here are some additional logs that SAS Technical Support might use to help when you have performed a planned installation and run into problems:

For More Information about Logging

Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
SAS SystemBase SASz/OS9.39.3 TS1M0
Z649.39.3 TS1M0
Microsoft® Windows® for x649.39.3 TS1M0
Microsoft Windows Server 2003 Datacenter Edition9.39.3 TS1M0
Microsoft Windows Server 2003 Enterprise Edition9.39.3 TS1M0
Microsoft Windows Server 2003 Standard Edition9.39.3 TS1M0
Microsoft Windows Server 2003 for x649.39.3 TS1M0
Microsoft Windows Server 20089.39.3 TS1M0
Microsoft Windows Server 2008 for x649.39.3 TS1M0
Microsoft Windows XP Professional9.39.3 TS1M0
Windows 7 Enterprise 32 bit9.39.3 TS1M0
Windows 7 Enterprise x649.39.3 TS1M0
Windows 7 Home Premium 32 bit9.39.3 TS1M0
Windows 7 Home Premium x649.39.3 TS1M0
Windows 7 Professional 32 bit9.39.3 TS1M0
Windows 7 Professional x649.39.3 TS1M0
Windows 7 Ultimate 32 bit9.39.3 TS1M0
Windows 7 Ultimate x649.39.3 TS1M0
Windows Vista9.39.3 TS1M0
Windows Vista for x649.39.3 TS1M0
64-bit Enabled AIX9.39.3 TS1M0
64-bit Enabled HP-UX9.39.3 TS1M0
64-bit Enabled Solaris9.39.3 TS1M0
HP-UX IPF9.39.3 TS1M0
Linux9.39.3 TS1M0
Linux for x649.39.3 TS1M0
Solaris for x649.39.3 TS1M0
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.