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Contacting SYSTEM 2000 Technical Support

There are several ways to contact Technical Support in Austin, Texas:

Telephone: Call us at (512) 250-9170. This number is operational 24 hours a day, 365 days a year. Technical Support staff are available during normal working hours, 8:30 a.m. to 4:30 p.m. Central time, Monday through Friday.
Fax: Fax us at (512) 258-3906. The fax machine is monitored during normal working hours.
Email: Send us email at S2K@SAS.COM.

Technical Support normally responds via email within 24 hours (except on weekends and holidays). We may, however, respond with a phone call if we need more information or you indicate in your problem description that you prefer a phone call instead of an email response.

Sending Email

These instructions describe how to submit problems to SYSTEM 2000 Technical Support via email.

The format for your email is simple. Include the following information at the beginning of your mail. Information you supply is in angle brackets (< >).

name=<your name>
phone=<your phone number>
site=<site number>: Provide a valid site number so we can look up information about your site.
company=<your company name>
area=<the SYSTEM 2000 area or product in question>: An example would be Installation, PLEX/CICS, or any other aspect of SYSTEM 2000 execution you need help with.
release=<release you are running>: Specify 12.1, 12.0, 11.6, 11.6-03.
os=<operating system>
text=<text of your message>: Put anything you want in the text of your email. Ask questions, report problems, suggest enhancements. Here is an example email message:

To:      S2K@SAS.COM
From:    <your e-mail address>
Subject: <S2K Problem Report>

site=1234567890
company=ABC Widgets Inc.
phone=(555)123-4567
area=install/base product
release=12.1
os=MVS/ESA 5.2

I am having problems with the installation of SYSTEM 2000 software.  The 
installation worked fine, but when I run the job JCLSCF for the base validation
I receive the abend:

  S000 U0112 ABEND

A couple of important things to note about the above message:

the six control records appear at the top of the mail message
the area (install/base product) informs us what you were working on.

Resources

Contacting SYSTEM 2000 Technical Support

Sending Email