Update a Support Request

1. Before updating a case, do the following:
   
   
   • Report critical problems by phone.
   • Review KB0036292, “Four tips to remember when you contact SAS Technical Support”
   
   
2. Go to the SAS Customer Service Portal.
   
   
3. Log in with your SAS profile in the upper right.
   
   
4. Click Case from the top menu and select All Cases.
   
   
5.  Click the Case Number that you want to update.
   
   
6. Describe the issue and submit the form. We'll send you an email confirmation that includes a link to your case.

If you opened an issue with SAS Technical Support before August 21, 2023, you can update your existing track by replying to an email. Note that you can continue to view your legacy tracks using the Tracks application.

SAS is modernizing the customer portal to enhance your experience with us. Click here to learn more.