Submit a Support Request

1. Before opening a case, do the following:
   
   
   • Report critical problems by phone.
   • Review SAS Usage Note 57691 ("Four tips to remember when you contact SAS^® Technical Support").
   • Create a SAS profile if you do not have one.
   • Verify that any spam software on your machine will not block our email responses.
      
2. Go to the SAS Customer Service Portal. Note that you can also update cases from the portal.
   
   
3. Log in with your SAS profile in the upper right.
   
   
4. Click Case from the top menu and select Create a Case.
   
   
5. Describe the issue and submit the form. We'll send you and email confirmation that includes a link to your case.

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