Submit a Support Request
- Before opening a case, do the following:
- Report critical problems by phone.
- Review SAS KB0036292 ("Four tips to remember when you contact SAS Technical Support").
- Create a SAS profile if you do not have one.
- Verify that any spam software on your machine will not block our email responses.
- Go to the SAS Customer Support Center. Note that you can also update cases from the portal.
- Log in with your SAS profile in the upper right.
- Click Case from the top menu and select Create a Case.
- Describe the issue and submit the form. We'll send you and email confirmation that includes a link to your case.