Stack of SAS books

SAS® Global Bookstore Customer FAQ

Academic Evaluation/Desk Copy Request

Can I get a review copy of a book that I'm considering adopting for a class I teach?

Book Credits and Training Points

How do I use my book credits?

  • Please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

Can I use my training points to buy books?  (US only)

  • In the US (only) you can order books using training points. Please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

Book Recommendations

Who can recommend a book for me?

  • Please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

Certification

Certification Guides

Certification Exams

  • Go to the SAS Global Certification Program page and choose a credential you are interested in.  In the Training & Exam Preparation section, you will see books applicable to help you prepare for your exam.

Course Notes

To request Course Notes

Discounts

Can I get a volume discount?

  • Yes, if you purchase 25 or more copies of a single title you qualify for a volume discount. To request it, place your order by contacting a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

Can I get a student discount?

  • To receive a discount code that you can apply to your book purchase, please email sasbook@sas.com . Your email address must include an education domain (i.e., .edu, @school.k12.nc.us, @private_academy.org) as proof of your academic status. Outside of the US, please email your academic/student ID in order to receive the academic discount on e-books purchased through the SAS Store.

What if I forgot to enter my discount code?

  • Please contact a Customer Service Representative at 1-800-727-0025 or send an email to sasbook@sas.com and we will apply your discount.

E-Books

My e-book won't download. What should I do?

  • Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com.

How many e-books can I order at a time?

  • You may order up to four different e-books at a time.

Can I download e-books to our University server?

  • No, currently e-books are for individual use only. 

I'm a reseller. How do I order e-books?

  • Currently, resellers are not able to order e-books via the SAS Store. E-Books are for individual use only.

What are the different e-book formats?

  • MOBI files enable you to read your book with a Kindle device.
  • EPUB files can be read on just about any tablet, mobile device, or e-book reader.
  • PDF files are ideal if you want your e-book to look exactly like a printed book. PDF files can be viewed on a multitude of devices, regardless of hardware or operating system.

International Orders

Can I Order Books From Outside of the US?

Please note: Only e-books are available from our store outside of the US.  For hard copies, contact your local bookseller.
  • Yes, please take the following steps:
    • Select your country from the pull-down menu in the upper right task bar of the SAS Store window. 
    • Add up to four different e-book titles to your cart.  
    • Complete a profile, including a VAT/GST Identification Number.
    • Proceed to the check out page, enter credit card information, and submit your order.
  • NOTES: 
    • Course notes are not sold or distributed outside of the US.
    • Accepted currencies are USD, AUD, CAD, EUR, GBP and JPY. 

Orders and Returns

How do I get a receipt for my order?

  • The bookstore confirmation serves as a receipt. If you need a formal receipt, please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com.

What do I do if I made a mistake on my order?

  • Please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com as soon as possible. Depending on the timing, we might be able to have the order updated—or cancel the order and have you resubmit it. 

How do I order if I am tax exempt?

  • The SAS Store does not recognize the tax-exempt status of organizations, agencies, or businesses. To request a tax-exempt refund, please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com. When tax-exempt status is verified, SAS will issue the appropriate refund.

What is the status of my book order?

  • To check the status of your order, please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

What is the status of my return?

  • If you are within the US and need to check the status of a returned hard copy book, please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com

Can I return an e-book?

  • No, e-books cannot be returned and are nonrefundable.

SAS Profile

How do I create, activate or reset my password?

  • Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com

To Provide Feedback

What do I do if I find an error in a book?

Questions?

Call us at 1-800-727-0025.

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