SAS® Books Customer FAQ

Academic Desk Copy Request

Can I get a review copy of a book that I'm considering adopting for a class I teach?

Book Recommendations

Who can recommend a book for me?


Certification Guides

  • Certification Guides are available from RedShelf and other e-book vendors in e-book formats. Print copies are also available from your favorite online bookseller.

Certification Exams

Course Notes

Course notes are no longer sold through the store. SAS Customers interested in self-study should check out SAS’ e-Learning modules and course descriptions. New self-study courses with course note PDF’s and virtual lab time are available for some content. Visit us at to learn more. Please send any questions to


Do you offer site licenses?

  • Discounted site licenses for e-books are available upon approval.  Please contact a Customer Service Representative at 1-800-727-0025 or for more information.

Can I get an academic discount?

  • To receive a discount code that you can apply to your e-book purchase on the RedShelf platform, please email Your email address must include an education domain (i.e., .edu,, as proof of your academic status. Outside of the US, please email your academic/student ID to in order to receive the academic discount on e-books purchased through the RedShelf platform.


My e-book won't download. What should I do?

How many e-books can I order at a time?

Can I print my e-book?

Can I download e-books to our University server?

  • No, single purchases of e-books through the RedShelf platform are for individual use only. To inquire about a discounted site license, please contact a Customer Service Representative at 1-800-727-0025 or for more information.

International Orders

Can I order e-books from outside of the US?

Yes, e-books are available globally through RedShelf. For print copies, contact your local bookseller.

Orders and Returns

How do I get a receipt for my order?

What do I do if I made a mistake on my order?

How do I order if I am tax exempt?

Can I return an e-book?

SAS Profile

How do I create, activate or reset my password?

  • Please contact a Customer Service Representative at 1-800-727-0025 or

To Provide Feedback

What do I do if I find an error in a book?


Call us at 1-800-727-0025.