SAS® Books Customer FAQ

Academic Desk Copy Request

Can I get a review copy of a book that I'm considering adopting for a class I teach?

Book Recommendations

Who can recommend a book for me?

Certification

Certification Guides

  • Certification Guides are available from RedShelf and other e-book vendors in e-book formats. Print copies are also available from your favorite online bookseller.

Certification Exams

Course Notes

Course notes are no longer sold through the store. SAS Customers interested in self-study should check out SAS’ e-Learning modules and course descriptions. New self-study courses with course note PDF’s and virtual lab time are available for some content. Visit us at www.sas.com/training to learn more. Please send any questions to training@sas.com.

Discounts

Do you offer site licenses?

  • Discounted site licenses for e-books are available upon approval.  Please contact a Customer Service Representative at 1-800-727-0025 or saspress@sas.com for more information.

Can I get an academic discount?

  • To receive a discount code that you can apply to your e-book purchase on the RedShelf platform, please email sasbook@sas.com. Your email address must include an education domain (i.e., .edu, @school.k12.nc.us, @private_academy.org) as proof of your academic status. Outside of the US, please email your academic/student ID to saspress@sas.com in order to receive the academic discount on e-books purchased through the RedShelf platform.

E-Books

My e-book won't download. What should I do?

How many e-books can I order at a time?

Can I print my e-book?

Can I download e-books to our University server?

  • No, single purchases of e-books through the RedShelf platform are for individual use only. To inquire about a discounted site license, please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com for more information.

International Orders

Can I order e-books from outside of the US?

Yes, e-books are available globally through RedShelf. For print copies, contact your local bookseller.

Orders and Returns

How do I get a receipt for my order?

What do I do if I made a mistake on my order?

How do I order if I am tax exempt?

Can I return an e-book?

SAS Profile

How do I create, activate or reset my password?

  • Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com

To Provide Feedback

What do I do if I find an error in a book?

Questions?

Call us at 1-800-727-0025.

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