Stack of SAS books

SAS® Global Bookstore Customer FAQ

Academic Desk Copy Request

Can I get a review copy of a book that I'm considering adopting for a class I teach?

Book Credits and Training Points

How do I use my book credits?

  • Please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

Can I use my training points to buy e-books?

  • In the US (only) you can order e-books using training points. Please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

Book Recommendations

Who can recommend a book for me?

  • Please contact a Customer Service Representative at 1-800-727-0025 or sasbook@sas.com.

Certification

Certification Guides

  • Certification Guides are available from our store in e-book formats only.  Print copies are available in hardcopy from your local bookseller and online booksellers.

Certification Exams

  • Go to the SAS Global Certification Program page and choose a credential you are interested in.  In the Training & Exam Preparation section, you will see books applicable to help you prepare for your exam.

Course Notes

Course notes are no longer sold through the store. SAS Customers interested in self-study should check out SAS’ e-Learning modules and course descriptions. New self-study courses with course note PDF’s and virtual lab time are available for some content. Visit us at www.sas.com/training to learn more. Please send any questions to training@sas.com.

Discounts

Do you offer site licenses?

  • Discounted site licenses for e-books are available upon approval.  Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com for more information.

Can I get an academic discount?

  • To receive a discount code that you can apply to your e-book purchase, please email sasbook@sas.com . Your email address must include an education domain (i.e., .edu, @school.k12.nc.us, @private_academy.org) as proof of your academic status. Outside of the US, please email your academic/student ID in order to receive the academic discount on e-books purchased through the SAS Store.

E-Books

My e-book won't download. What should I do?

  • Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com.

How many e-books can I order at a time?

  • You may order up to four different e-books at a time.

Can I print my e-book?

  • Purchased e-books can be printed for personal use only. They may not be printed or copied for distribution, sharing or resale.

Can I download e-books to our University server?

  • No, single purchase of e-books through are store are for individual use only.  To inquire about a discounted site license, please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com for more information.

What are the different e-book formats?

  • MOBI files enable you to read your book with a Kindle device.
  • EPUB files can be read on just about any tablet, mobile device, or e-book reader.
  • PDF files are ideal if you want your e-book to look exactly like a printed book. PDF files can be viewed on a multitude of devices, regardless of hardware or operating system.

International Orders

Can I order e-books from outside of the US?

Yes,  e-books are available from our store outside of the US.  For print copies, contact your local bookseller.

  • To purchase an e-book outside the US:
    • Select your country from the pull-down menu in the upper right task bar of the SAS Store window. 
    • Add up to four different e-book titles to your cart.  
    • Complete a profile, including a VAT/GST Identification Number.
    • Proceed to the check out page, enter credit card information, and submit your order.
  • NOTES: 
    • Course notes are not sold or distributed outside of the US.
    • Accepted currencies are USD, AUD, CAD, EUR, GBP and JPY. 

Orders and Returns

How do I get a receipt for my order?

  • The bookstore confirmation serves as a receipt. If you need a formal receipt, please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com for more information.

What do I do if I made a mistake on my order?

  • E-books are non-refundable.  We may be able to switch e-book format if the wrong format was selected.  Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com for more information.

How do I order if I am tax exempt?

  • The SAS Store does not recognize the tax-exempt status of organizations, agencies, or businesses.  To request a tax-exempt refund, please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com for more information. When tax-exempt status is verified, SAS will issue the appropriate refund.

Can I return an e-book?

  • No.  E-books cannot be returned and are non-refundable.

SAS Profile

How do I create, activate or reset my password?

  • Please contact a Customer Service Representative at 1-800-727-0025 or store@sas.com

To Provide Feedback

What do I do if I find an error in a book?

Questions?

Call us at 1-800-727-0025.

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