When performing the Electronic Software Delivery (ESD) process, the SAS Download Manager might encounter false positive reports from proxy security software and the download connection might be terminated.

The proxy security software detects a file in the download as something that could be malicious when, in fact, it is not, hence the false positive.

If you examine the resulting SDW.log, it might have status 403 errors. See SAS Note 30950, "General Information and Troubleshooting for Electronic Software Delivery (ESD)," for the location of the SDW.log file.

Following is the structure of the error:

Following is an example but it not limited to this file:

The download might have started correctly and in the download process as expected. When the proxy security software detects a file as a false positive, the download stops.

If your download experiences this, contact SAS Technical Support.

Operating System and Release Information