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Problem Note 71112: Unable to log on to Java clients like the SAS® Enterprise Miner™ Client 15.3 and SAS® Forecast Studio 15.3 using Integrated Windows Authentication

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Logging on to the following SAS Java clients using SAS® 9.4M8 (TS1M8) Integrated Windows Authentication support causes unexpected results:

  • SAS Enterprise Miner Client 15.3
  • SAS Forecast Studio 15.3
  • SAS® Forecast Project Manager 15.3
  • SAS® Time Series Studio 15.3

This issue results in the following:

  • The software is suspended (spinning occurs).
  • The following error message occurs:  The logon failed.

This issue prevents the clients from launching. When this issue occurs, if the Integrated Windows Authentication debug logging is enabled, log entries like the following occur in the client logs. You can find these logs in the %LocalAppData%\SAS\SASDeploymentWizard directory on the system that these clients are launched from.   

>>> Found no TGT's in LSA
 
Negotiate support not initiated, will fallback to other scheme if allowed. Reason:
 
GSSException: No valid credentials provided (Mechanism level: No valid credentials provided (Mechanism level: Attempt to obtain new INITIATE credentials failed! (null)))  

Note: See SAS KB0040342, "Enable debug logging when using Integrated Windows Authentication to log on to SAS Java clients" for instructions and the naming convention for each client log.

Workaround

The following is a possible workaround for this issue but requires you to provide a password:

Run the kinit -f command to get a new TGT and session key from the Key Distribution Center and cache it on the file system.

Notes:

  • The TGT has a limited lifespan. If you select this workaround, you must repeat this process periodically.
  • Use the kinit command that is provided in the SASHOME\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin directory

Click the Hot Fix tab in this note to access the hot fix for this issue.

After applying the hot fixes, you must add the following new property setting for each middle-tier node in order for Integrated Windows Authentication to work with the referenced SAS Java clients:

  • sas.ticket.createtgt.keepoldtgt=true

See the SAS KB0040341, "Enabling the properties needed when using Integrated Windows Authentication with the SAS Java clients on SAS® 9.4M8 (TS1M8)" for instructions about adding this setting.  

Note: Whenever future hot fixes are applied or upgrades are done to the middle tier, this property change might be reverted. As a result, you might need to complete the steps again to add this property setting.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Enterprise MinerMicrosoft® Windows® for x6415.39.4 TS1M8
Microsoft Windows 8 Enterprise 32-bit15.39.4 TS1M8
Microsoft Windows 8 Enterprise x6415.39.4 TS1M8
Microsoft Windows 8 Pro 32-bit15.39.4 TS1M8
Microsoft Windows 8 Pro x6415.39.4 TS1M8
Microsoft Windows 8.1 Enterprise 32-bit15.39.4 TS1M8
Microsoft Windows 8.1 Enterprise x6415.39.4 TS1M8
Microsoft Windows 8.1 Pro 32-bit15.39.4 TS1M8
Microsoft Windows 8.1 Pro x6415.39.4 TS1M8
Microsoft Windows 1015.39.4 TS1M8
Microsoft Windows 1115.39.4 TS1M8
Microsoft Windows Server 200815.39.4 TS1M8
Microsoft Windows Server 2008 R215.39.4 TS1M8
Microsoft Windows Server 2008 for x6415.39.4 TS1M8
Microsoft Windows Server 2012 Datacenter15.39.4 TS1M8
Microsoft Windows Server 2012 R2 Datacenter15.39.4 TS1M8
Microsoft Windows Server 2012 R2 Std15.39.4 TS1M8
Microsoft Windows Server 2012 Std15.39.4 TS1M8
Microsoft Windows Server 201615.39.4 TS1M8
Microsoft Windows Server 201915.39.4 TS1M8
Microsoft Windows Server 202215.39.4 TS1M8
Windows 7 Enterprise 32 bit15.39.4 TS1M8
Windows 7 Enterprise x6415.39.4 TS1M8
Windows 7 Home Premium 32 bit15.39.4 TS1M8
Windows 7 Home Premium x6415.39.4 TS1M8
Windows 7 Professional 32 bit15.39.4 TS1M8
Windows 7 Professional x6415.39.4 TS1M8
Windows 7 Ultimate 32 bit15.39.4 TS1M8
Windows 7 Ultimate x6415.39.4 TS1M8
64-bit Enabled AIX15.39.4 TS1M8
64-bit Enabled Solaris15.39.4 TS1M8
Linux for x6415.39.4 TS1M8
Solaris for x6415.39.4 TS1M8
SAS SystemSAS Forecast ServerMicrosoft® Windows® for x6415.39.4 TS1M8
Microsoft Windows 8 Enterprise 32-bit15.39.4 TS1M8
Microsoft Windows 8 Enterprise x6415.39.4 TS1M8
Microsoft Windows 8 Pro 32-bit15.39.4 TS1M8
Microsoft Windows 8 Pro x6415.39.4 TS1M8
Microsoft Windows 8.1 Enterprise 32-bit15.39.4 TS1M8
Microsoft Windows 8.1 Enterprise x6415.39.4 TS1M8
Microsoft Windows 8.1 Pro 32-bit15.39.4 TS1M8
Microsoft Windows 8.1 Pro x6415.39.4 TS1M8
Microsoft Windows 1015.39.4 TS1M8
Microsoft Windows 1115.39.4 TS1M8
Microsoft Windows Server 200815.39.4 TS1M8
Microsoft Windows Server 2008 R215.39.4 TS1M8
Microsoft Windows Server 2008 for x6415.39.4 TS1M8
Microsoft Windows Server 2012 Datacenter15.39.4 TS1M8
Microsoft Windows Server 2012 R2 Datacenter15.39.4 TS1M8
Microsoft Windows Server 2012 R2 Std15.39.4 TS1M8
Microsoft Windows Server 2012 Std15.39.4 TS1M8
Microsoft Windows Server 201615.39.4 TS1M8
Microsoft Windows Server 201915.39.4 TS1M8
Microsoft Windows Server 202215.39.4 TS1M8
Windows 7 Enterprise 32 bit15.39.4 TS1M8
Windows 7 Enterprise x6415.39.4 TS1M8
Windows 7 Home Premium 32 bit15.39.4 TS1M8
Windows 7 Home Premium x6415.39.4 TS1M8
Windows 7 Professional 32 bit15.39.4 TS1M8
Windows 7 Professional x6415.39.4 TS1M8
Windows 7 Ultimate 32 bit15.39.4 TS1M8
Windows 7 Ultimate x6415.39.4 TS1M8
64-bit Enabled AIX15.39.4 TS1M8
64-bit Enabled Solaris15.39.4 TS1M8
Linux for x6415.39.4 TS1M8
Solaris for x6415.39.4 TS1M8
SAS SystemSAS Time Series StudioMicrosoft® Windows® for x6415.39.4 TS1M8
Microsoft Windows 8 Enterprise 32-bit15.39.4 TS1M8
Microsoft Windows 8 Enterprise x6415.39.4 TS1M8
Microsoft Windows 8 Pro 32-bit15.39.4 TS1M8
Microsoft Windows 8 Pro x6415.39.4 TS1M8
Microsoft Windows 8.1 Enterprise 32-bit15.39.4 TS1M8
Microsoft Windows 8.1 Enterprise x6415.39.4 TS1M8
Microsoft Windows 8.1 Pro 32-bit15.39.4 TS1M8
Microsoft Windows 8.1 Pro x6415.39.4 TS1M8
Microsoft Windows 1015.39.4 TS1M8
Microsoft Windows 1115.39.4 TS1M8
Microsoft Windows Server 200815.39.4 TS1M8
Microsoft Windows Server 2008 R215.39.4 TS1M8
Microsoft Windows Server 2008 for x6415.39.4 TS1M8
Microsoft Windows Server 2012 Datacenter15.39.4 TS1M8
Microsoft Windows Server 2012 R2 Datacenter15.39.4 TS1M8
Microsoft Windows Server 2012 R2 Std15.39.4 TS1M8
Microsoft Windows Server 2012 Std15.39.4 TS1M8
Microsoft Windows Server 201615.39.4 TS1M8
Microsoft Windows Server 201915.39.4 TS1M8
Microsoft Windows Server 202215.39.4 TS1M8
Windows 7 Enterprise 32 bit15.39.4 TS1M8
Windows 7 Enterprise x6415.39.4 TS1M8
Windows 7 Home Premium 32 bit15.39.4 TS1M8
Windows 7 Home Premium x6415.39.4 TS1M8
Windows 7 Professional 32 bit15.39.4 TS1M8
Windows 7 Professional x6415.39.4 TS1M8
Windows 7 Ultimate 32 bit15.39.4 TS1M8
Windows 7 Ultimate x6415.39.4 TS1M8
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.