SUPPORT / SAMPLES & SAS NOTES
Problem Note 69852: SAS® Enterprise Guide® and SAS® Add-In for Microsoft Office fail to load SAS Studio 3.82 tasks and "The remote server returned an error: (415)" occurs
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Neither SAS Enterprise Guide nor SAS Add-In for Microsoft Office can load SAS Studio 3.82 tasks. In SAS Enterprise Guide, the following banner appears:
The following error appears in the SAS Enterprise Guide or the SAS Add-In for Microsoft Office logging file:
2023-02-07 11:18:20,847 [11] ERROR SAS.EC.CTM.CtmRegistry.CtmRegistry [(null)] - Failed to start SAS Studio Enterprise Edition 3.81 from http://xxxxx.sas.com:7980/SASStudio/
System.Net.WebException: The remote server returned an error: (415).
at System.Net.HttpWebRequest.GetResponse()
at SAS.Shared.SASStudioEnterpriseController.<>c__DisplayClass2_0.<GetTGTFromLogonManager>b__0()
at SAS.EC.SASWebExtensions.X509CertificateHelper.SetupCertificates(Object service, Action workMethod)
at SAS.Shared.SASStudioEnterpriseController.GetTGTFromLogonManager(String user, SecureString pw, String logonManagerUri, CookieContainer& sessionCookieContainer)
at SAS.EC.CTM.CtmRegistry.CtmRegistry.ConnectToEnterpriseEdition(String sasStudioUrl, Double version, String userid, SecureString passwd, String logonManagerUri, CancellationToken token)
System.Net.WebException: The remote server returned an error: (415).
at System.Net.HttpWebRequest.GetResponse()
at SAS.Shared.SASStudioEnterpriseController.<>c__DisplayClass2_0.<GetTGTFromLogonManager>b__0()
at SAS.EC.SASWebExtensions.X509CertificateHelper.SetupCertificates(Object service, Action workMethod)
at SAS.Shared.SASStudioEnterpriseController.GetTGTFromLogonManager(String user, SecureString pw, String logonManagerUri, CookieContainer& sessionCookieContainer)
at SAS.EC.CTM.CtmRegistry.CtmRegistry.ConnectToEnterpriseEdition(String sasStudioUrl, Double version, String userid, SecureString passwd, String logonManagerUri, CancellationToken token)
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS Add-In for Microsoft Office | Microsoft® Windows® for x64 | ||
| Microsoft Windows 8 Enterprise 32-bit | ||||
| Microsoft Windows 8 Enterprise x64 | ||||
| Microsoft Windows 8 Pro 32-bit | ||||
| Microsoft Windows 8 Pro x64 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | ||||
| Microsoft Windows 8.1 Enterprise x64 | ||||
| Microsoft Windows 8.1 Pro 32-bit | ||||
| Microsoft Windows 8.1 Pro x64 | ||||
| Microsoft Windows 10 | ||||
| Microsoft Windows 11 | ||||
| Microsoft Windows 95/98 | ||||
| Microsoft Windows 2000 Advanced Server | ||||
| Microsoft Windows 2000 Datacenter Server | ||||
| Microsoft Windows 2000 Server | ||||
| Microsoft Windows 2000 Professional | ||||
| Microsoft Windows NT Workstation | ||||
| Microsoft Windows Server 2003 Datacenter Edition | ||||
| Microsoft Windows Server 2003 Enterprise Edition | ||||
| Microsoft Windows Server 2003 Standard Edition | ||||
| Microsoft Windows Server 2003 for x64 | ||||
| Microsoft Windows Server 2008 | ||||
| Microsoft Windows Server 2008 R2 | ||||
| Microsoft Windows Server 2008 for x64 | ||||
| Microsoft Windows Server 2012 Datacenter | ||||
| Microsoft Windows Server 2012 R2 Datacenter | ||||
| Microsoft Windows Server 2012 R2 Std | ||||
| Microsoft Windows Server 2012 Std | ||||
| Microsoft Windows Server 2016 | ||||
| Microsoft Windows Server 2019 | ||||
| Microsoft Windows Server 2022 | ||||
| Microsoft Windows XP Professional | ||||
| Windows 7 Enterprise 32 bit | ||||
| Windows 7 Enterprise x64 | ||||
| Windows 7 Home Premium 32 bit | ||||
| Windows 7 Home Premium x64 | ||||
| Windows 7 Professional 32 bit | ||||
| Windows 7 Professional x64 | ||||
| Windows 7 Ultimate 32 bit | ||||
| Windows 7 Ultimate x64 | ||||
| Windows Millennium Edition (Me) | ||||
| Windows Vista | ||||
| Windows Vista for x64 | ||||
| SAS System | SAS Enterprise Guide | Macintosh | ||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | ||||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | ||||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | ||||
| Microsoft Windows XP 64-bit Edition | ||||
| Microsoft® Windows® for x64 | ||||
| OS/2 | ||||
| Microsoft Windows 8 Enterprise 32-bit | ||||
| Microsoft Windows 8 Enterprise x64 | ||||
| Microsoft Windows 8 Pro 32-bit | ||||
| Microsoft Windows 8 Pro x64 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | ||||
| Microsoft Windows 8.1 Enterprise x64 | ||||
| Microsoft Windows 8.1 Pro 32-bit | ||||
| Microsoft Windows 8.1 Pro x64 | ||||
| Microsoft Windows 10 | ||||
| Microsoft Windows 11 | ||||
| Microsoft Windows 95/98 | ||||
| Microsoft Windows 2000 Advanced Server | ||||
| Microsoft Windows 2000 Datacenter Server | ||||
| Microsoft Windows 2000 Server | ||||
| Microsoft Windows 2000 Professional | ||||
| Microsoft Windows NT Workstation | ||||
| Microsoft Windows Server 2003 Datacenter Edition | ||||
| Microsoft Windows Server 2003 Enterprise Edition | ||||
| Microsoft Windows Server 2003 Standard Edition | ||||
| Microsoft Windows Server 2003 for x64 | ||||
| Microsoft Windows Server 2008 | ||||
| Microsoft Windows Server 2008 R2 | ||||
| Microsoft Windows Server 2008 for x64 | ||||
| Microsoft Windows Server 2012 Datacenter | ||||
| Microsoft Windows Server 2012 R2 Datacenter | ||||
| Microsoft Windows Server 2012 R2 Std | ||||
| Microsoft Windows Server 2012 Std | ||||
| Microsoft Windows Server 2016 | ||||
| Microsoft Windows Server 2019 | ||||
| Microsoft Windows Server 2022 | ||||
| Microsoft Windows XP Professional | ||||
| Windows 7 Enterprise 32 bit | ||||
| Windows 7 Enterprise x64 | ||||
| Windows 7 Home Premium 32 bit | ||||
| Windows 7 Home Premium x64 | ||||
| Windows 7 Professional 32 bit | ||||
| Windows 7 Professional x64 | ||||
| Windows 7 Ultimate 32 bit | ||||
| Windows 7 Ultimate x64 | ||||
| Windows Millennium Edition (Me) | ||||
| Windows Vista | ||||
| Windows Vista for x64 | ||||