Problem Note 69126: Report image or thumbnail generation fails for some SAS® Visual Analytics reports
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When you design a report in SAS Visual Analytics, you can create links to static images of the entire report, a specific page, or a specific object within the report. The process to generate the image might fail if your report meets the following conditions:
- The report contains multiple pages.
- You use page prompts on page 2 or later.
- You apply a local filter to one or more page prompts that use a parameter.
In this scenario, the image is not generated. In the report renderer service log, you might see errors similar to the following:
Caught signal 11 (SIGSEGV)stack trace:
stack trace:
stack trace:
Caught signal 11 (SIGSEGV)
Caught signal 6 (SIGABRT)
Caught signal 6 (SIGABRT)
Caught signal 6 (SIGABRT)
stack trace:
/lib64/libc.so.6(abort+0x148) [0x7f4f852dda68]
/lib64/libgcc_s.so.1(+0xe975) [0x7f4f84e82975]
/lib64/libgcc_s.so.1(+0xec01) [0x7f4f84e82c01]
/lib64/libgcc_s.so.1(_Unwind_Backtrace+0x5e) [0x7f4f84e83fae]
/lib64/libc.so.6(backtrace+0x56) [0x7f4f853baa96]
/opt/sas/spre/home/bin/cpp/10/BirdPrintDriver() [0x207dca]
/opt/sas/spre/home/bin/cpp/10/BirdPrintDriver() [0x207d8b]
/lib64/libc.so.6(+0x363f0) [0x7f4f852dc3f0]
/lib64/libc.so.6(gsignal+0x37) [0x7f4f852dc377]
/lib64/libc.so.6(abort+0x148) [0x7f4f852dda68]
/lib64/libgcc_s.so.1(+0xe975) [0x7f4f84e82975]
... + 49 lines
2022-04-25 09:48:06.414 WARN 62373 --- [0-auto-1-exec-9] c.s.r.service.utils.ProcessUtils : sasdemo [590e1d060360216f] Process Failed - 586969d8-be1d-4f84-bfda-c55625591405 - rc = 6
This issue also causes thumbnail images to not render for the report.
To work around the issue, you can remove the parameter from the local filter or remove the local filter altogether from each impacted page prompt.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics (on SAS Viya) | Cloud Foundry | 8.5.2 | 2021.2.5 | Viya | Viya |
| Linux for x64 | 8.5.2 | 2021.2.5 | Viya | Viya | ||
| Microsoft® Windows® for x64 | 8.5.2 | 2021.2.5 | Viya | Viya | ||
Viya on Windows: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdatesWinViya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdates| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2022-07-19 09:21:30 |
| Date Created: | 2022-04-25 09:56:17 |