SUPPORT / SAMPLES & SAS NOTES
Problem Note 68289: Saving a campaign by using the Save As functionality takes 15 minutes in SAS® Customer Intelligence Studio
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In SAS Customer Intelligence Studio, saving a campaign by using the Save As functionality can take 15 minutes. This problem might happen when SAS® Real-Time Decision Manager is neither installed nor configured, but the SAS® Software Order does include SAS Real-Time Decision Manager.
After you enable debug logging for the SASCustIntelStudio.log file, the following call is displayed in the file:
2021-08-15 09:07:18,852 DEBUG [tomcat-http--44] [28904a1f5a580e44:-31250b76:17b43d16335:a8e] [sasdemo] .common.remoting.CookieSnipingHttpClient - Invoking InboundAssets">https://unx.sas.com:8343/ci66/remote/InboundAssets
2021-08-15 09:07:18,853 DEBUG [tomcat-http--44] [28904a1f5a580e44:-31250b76:17b43d16335:a8e] [sasdemo] httpclient.wire.header "POST /ci66/remote/InboundAssets
2021-08-15 09:07:18,853 DEBUG [tomcat-http--44] [28904a1f5a580e44:-31250b76:17b43d16335:a8e] [sasdemo] httpclient.wire.header "POST /ci66/remote/InboundAssets
When you enable wire tracing in the log4j.xml file for the SASCustIntelCore and SASCustIntelStudio logs, you can see the 15-minute delay in those logs:
2021-08-15 09:07:18,868 DEBUG [tomcat-http--9] [] [] httpclient.wire.header
2021-08-15 09:22:56,291 DEBUG [tomcat-http--9] [28904a1f5a580e44:-31250b76:17b43d16335:a6c] [sasdemo] httpclient.wire.header "POST /SASLogon/v1/tickets
2021-08-15 09:22:56,291 DEBUG [tomcat-http--9] [28904a1f5a580e44:-31250b76:17b43d16335:a6c] [sasdemo] httpclient.wire.header "POST /SASLogon/v1/tickets
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.6 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.6 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.6 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.6 | |||||
| Microsoft Windows 8 Pro x64 | 6.6 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.6 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.6 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.6 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.6 | |||||
| Microsoft Windows 10 | 6.6 | |||||
| Microsoft Windows 95/98 | 6.6 | |||||
| Microsoft Windows 2000 Advanced Server | 6.6 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.6 | |||||
| Microsoft Windows 2000 Server | 6.6 | |||||
| Microsoft Windows 2000 Professional | 6.6 | |||||
| Microsoft Windows NT Workstation | 6.6 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.6 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.6 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.6 | |||||
| Microsoft Windows Server 2003 for x64 | 6.6 | |||||
| Microsoft Windows Server 2008 | 6.6 | |||||
| Microsoft Windows Server 2008 R2 | 6.6 | |||||
| Microsoft Windows Server 2008 for x64 | 6.6 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.6 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.6 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.6 | |||||
| Microsoft Windows Server 2012 Std | 6.6 | |||||
| Microsoft Windows Server 2016 | 6.6 | |||||
| Microsoft Windows Server 2019 | 6.6 | |||||
| Microsoft Windows XP Professional | 6.6 | |||||
| Windows 7 Enterprise 32 bit | 6.6 | |||||
| Windows 7 Enterprise x64 | 6.6 | |||||
| Windows 7 Home Premium 32 bit | 6.6 | |||||
| Windows 7 Home Premium x64 | 6.6 | |||||
| Windows 7 Professional 32 bit | 6.6 | |||||
| Windows 7 Professional x64 | 6.6 | |||||
| Windows 7 Ultimate 32 bit | 6.6 | |||||
| Windows 7 Ultimate x64 | 6.6 | |||||
| Windows Millennium Edition (Me) | 6.6 | |||||
| Windows Vista | 6.6 | |||||
| Windows Vista for x64 | 6.6 | |||||
| 64-bit Enabled AIX | 6.6 | |||||
| 64-bit Enabled Solaris | 6.6 | |||||
| HP-UX IPF | 6.6 | |||||
| Linux for x64 | 6.6 | |||||
| Solaris for x64 | 6.6 | |||||