Problem Note 67458: A content release on SAS® Risk Governance Framework fails to load after you restart SASServer8_1
 |  |  |  |  |
When you log on to SAS Risk Governance Framework and choose a solution, the web application might fail to load the solution content. When the problem occurs, you continue to see the message Loading... on the display, and the web application fails to respond.
The problem occurs after you restart SASServer8_1.
To work around the issue, wait up to 10 minutes after SASServer8_1 restarts before you attempt to log on to the web application.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Risk Governance Framework | Microsoft Windows 10 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 |
| Microsoft Windows 8.1 Pro x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Pro 32-bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro 32-bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Enterprise x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft® Windows® for x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Enterprise 32-bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 R2 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 for x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Datacenter | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Std | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Std | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2016 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Enterprise 32 bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Enterprise x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Home Premium 32 bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Home Premium x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Professional 32 bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Professional x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Ultimate 32 bit | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Windows 7 Ultimate x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
| Linux for x64 | 7.4 | 7.5 | 9.4 TS1M5 | 9.4 TS1M8 | ||
A fix for this issue for SAS Risk Governance Framework 7.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D4Z.html#67458
The web application continues to display "Loading..." after you choose a solution.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2023-02-14 11:26:24 |
| Date Created: | 2021-02-18 16:30:51 |