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Usage Note 67354: A limitation in HTML-5 causes the Optimization Progress window in SAS® Customer Intelligence Studio 6.6 to stop responding

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In earlier releases of SAS Customer Intelligence Studio, the Optimization Progress window enables these actions: 

  • You can move to a different window from the Optimization Progress window (for example, to open another campaign).
  • When you move away from the Optimization Progress window, the process is still displayed as a background session.
  • You can open the Optimization Progress window at any time during execution.

However, in SAS Customer Intelligence Studio 6.6, this window does not respond. That is, you cannot move away from the window. 

Close Campaign Group button

You can click Close Campaign Group, but this action is not user friendly for the following reasons: 

  • You cannot re-access the Optimization Progress window, which means you cannot see progress.
  • If a failure occurs during generation or optimization of input data, you do not see a pop-up message immediately that indicates which step failed. In earlier releases of SAS Customer Intelligence Studio, you do see an error message.
  • If you close the campaign group, an error message is visible in the SASCustIntelCore6.6.log file only.
  • You still receive a notification when the upload or optimization either completes successfully or fails. However, you might want to check the Optimization Progress window occasionally because refreshing, generating, or optimizing input data can take hours.

The behavior where the window stops responding is a limitation in the HTML-5 code and how the Optimization Progress window is shown on the object-manager page.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Customer Intelligence StudioMicrosoft® Windows® for x646.6
Microsoft Windows 8 Enterprise 32-bit6.6
Microsoft Windows 8 Enterprise x646.6
Microsoft Windows 8 Pro 32-bit6.6
Microsoft Windows 8 Pro x646.6
Microsoft Windows 8.1 Enterprise 32-bit6.6
Microsoft Windows 8.1 Enterprise x646.6
Microsoft Windows 8.1 Pro 32-bit6.6
Microsoft Windows 8.1 Pro x646.6
Microsoft Windows 106.6
Microsoft Windows 95/986.6
Microsoft Windows 2000 Advanced Server6.6
Microsoft Windows 2000 Datacenter Server6.6
Microsoft Windows 2000 Server6.6
Microsoft Windows 2000 Professional6.6
Microsoft Windows NT Workstation6.6
Microsoft Windows Server 2003 Datacenter Edition6.6
Microsoft Windows Server 2003 Enterprise Edition6.6
Microsoft Windows Server 2003 Standard Edition6.6
Microsoft Windows Server 2003 for x646.6
Microsoft Windows Server 20086.6
Microsoft Windows Server 2008 R26.6
Microsoft Windows Server 2008 for x646.6
Microsoft Windows Server 2012 Datacenter6.6
Microsoft Windows Server 2012 R2 Datacenter6.6
Microsoft Windows Server 2012 R2 Std6.6
Microsoft Windows Server 2012 Std6.6
Microsoft Windows Server 20166.6
Microsoft Windows Server 20196.6
Microsoft Windows XP Professional6.6
Windows 7 Enterprise 32 bit6.6
Windows 7 Enterprise x646.6
Windows 7 Home Premium 32 bit6.6
Windows 7 Home Premium x646.6
Windows 7 Professional 32 bit6.6
Windows 7 Professional x646.6
Windows 7 Ultimate 32 bit6.6
Windows 7 Ultimate x646.6
Windows Millennium Edition (Me)6.6
Windows Vista6.6
Windows Vista for x646.6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.