Problem Note 67350: A campaign generates an exception error when you save it in SAS® Customer Intelligence
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When you execute SAS Customer Intelligence campaigns in batch mode, you might encounter the following exception error in the SASCustIntelCore6.6.log:
2021-01-20 17:48:10,262 WARN [CIAsyncExec-496] [25f5a2640c3a3c8b:-25bbc5f4:1771eac2ff5:5d28] [sasdemo] com.sas.analytics.crm.cm.Campaign - Campaign <name of the campaign> generated an exception while being saved, restoring 'modified' state
java.util.ConcurrentModificationException
2021-01-20 17:48:10,265 ERROR [CIAsyncExec-496] [25f5a2640c3a3c8b:-25bbc5f4:1771eac2ff5:5d28] [sasdemo] com.sas.analytics.crm.flow.MAFlow - Exception saving after execution: com.sas.analytics.crm.error.client.ApplicationException
If you use IBM Platform LSF as your job scheduling system, an exit code of 30 is shown as well in the execution history, as shown below:
If you view the execution history in SAS® Customer Intelligence Studio, you can see that the communication is executed successfully and the expected export file is written. However, it is confusing because you do receive the error and exit code.
To resolve this issue, re-execute the campaign.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.5 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.5 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.5 | |||||
| Microsoft Windows 8 Pro x64 | 6.5 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.5 | |||||
| Microsoft Windows 10 | 6.5 | |||||
| Microsoft Windows 95/98 | 6.5 | |||||
| Microsoft Windows 2000 Advanced Server | 6.5 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.5 | |||||
| Microsoft Windows 2000 Server | 6.5 | |||||
| Microsoft Windows 2000 Professional | 6.5 | |||||
| Microsoft Windows NT Workstation | 6.5 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.5 | |||||
| Microsoft Windows Server 2003 for x64 | 6.5 | |||||
| Microsoft Windows Server 2008 | 6.5 | |||||
| Microsoft Windows Server 2008 R2 | 6.5 | |||||
| Microsoft Windows Server 2008 for x64 | 6.5 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.5 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.5 | |||||
| Microsoft Windows Server 2012 Std | 6.5 | |||||
| Microsoft Windows Server 2016 | 6.5 | |||||
| Microsoft Windows Server 2019 | 6.5 | |||||
| Microsoft Windows XP Professional | 6.5 | |||||
| Windows 7 Enterprise 32 bit | 6.5 | |||||
| Windows 7 Enterprise x64 | 6.5 | |||||
| Windows 7 Home Premium 32 bit | 6.5 | |||||
| Windows 7 Home Premium x64 | 6.5 | |||||
| Windows 7 Professional 32 bit | 6.5 | |||||
| Windows 7 Professional x64 | 6.5 | |||||
| Windows 7 Ultimate 32 bit | 6.5 | |||||
| Windows 7 Ultimate x64 | 6.5 | |||||
| Windows Millennium Edition (Me) | 6.5 | |||||
| Windows Vista | 6.5 | |||||
| Windows Vista for x64 | 6.5 | |||||
| 64-bit Enabled AIX | 6.5 | |||||
| 64-bit Enabled Solaris | 6.5 | |||||
| HP-UX IPF | 6.5 | |||||
| Linux for x64 | 6.5 | |||||
| Solaris for x64 | 6.5 | |||||
A fix for this issue for SAS Marketing Automation 6.6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H8P.html#67350| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2021-05-26 16:27:01 |
| Date Created: | 2021-02-01 10:33:10 |