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Problem Note 67626: "An error occurred while loading the Web address" might occur when you try to display SAS® BI Dashboard custom graphs and images in the dashboard

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SAS BI Dashboard custom graphs and images might not render SAS stored process output within the dashboard. When this issue occurs, the custom graph or image displays a red 'x' and the following message:

An error occurred while loading the Web address

SAS BI Dashboard links that open a SAS stored processes in a new browser window work as expected.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS BI Dashboard64-bit Enabled AIX4.419.4 TS1M6
Microsoft® Windows® for x644.419.4 TS1M6
64-bit Enabled Solaris4.419.4 TS1M6
HP-UX IPF4.419.4 TS1M6
Linux for x644.419.4 TS1M6
Solaris for x644.419.4 TS1M6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.