SUPPORT / SAMPLES & SAS NOTES
Problem Note 66946: SAS® Customer Intelligence Studio becomes unresponsive and the SASCustIntelCore6.6.log grows in size extensively
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SAS Customer Intelligence Studio might become unresponsive. When this problem occurs, the SASCustIntelCore6.6.log file grows extensively because it fills up with many instances of the following error (sometimes as many as 4,000 messages in one minute):
ERROR [thread1] [9457e09cf41ab226:-c1d5888:174602d45fa:-5ef3] [sasdemo]
ervices.common.session.SessionCacheAdmin - Problem cleaning up 2780eba6-8dcd-4436-831d-f661b4f8d5b8 when calling
com.sas.analytics.crm.security.ejb.SecurityManagerBean$DirectListener@50c4f20b with SecurityContext
org.springframework.security.core.context.SecurityContextImpl@a86425fe: Authentication:
ervices.common.session.SessionCacheAdmin - Problem cleaning up 2780eba6-8dcd-4436-831d-f661b4f8d5b8 when calling
com.sas.analytics.crm.security.ejb.SecurityManagerBean$DirectListener@50c4f20b with SecurityContext
org.springframework.security.core.context.SecurityContextImpl@a86425fe: Authentication:
Typically, at the same time you might see many instances of this warning message (as many as four times the number of instances of the error messages):
WARN [thread2] [387899552d99e7e3:6fc42ac8:174f26a226d:-6b76] [sasdemo]
ics.crm.security.ejb.SecurityManagerBean - Call to logout() when session already closed - not decrementing further
ics.crm.security.ejb.SecurityManagerBean - Call to logout() when session already closed - not decrementing further
Currently, the only workaround is to restart SASServer6 on a daily basis.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.6 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.6 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.6 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.6 | |||||
| Microsoft Windows 8 Pro x64 | 6.6 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.6 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.6 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.6 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.6 | |||||
| Microsoft Windows 10 | 6.6 | |||||
| Microsoft Windows 95/98 | 6.6 | |||||
| Microsoft Windows 2000 Advanced Server | 6.6 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.6 | |||||
| Microsoft Windows 2000 Server | 6.6 | |||||
| Microsoft Windows 2000 Professional | 6.6 | |||||
| Microsoft Windows NT Workstation | 6.6 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.6 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.6 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.6 | |||||
| Microsoft Windows Server 2003 for x64 | 6.6 | |||||
| Microsoft Windows Server 2008 | 6.6 | |||||
| Microsoft Windows Server 2008 R2 | 6.6 | |||||
| Microsoft Windows Server 2008 for x64 | 6.6 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.6 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.6 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.6 | |||||
| Microsoft Windows Server 2012 Std | 6.6 | |||||
| Microsoft Windows Server 2016 | 6.6 | |||||
| Microsoft Windows Server 2019 | 6.6 | |||||
| Microsoft Windows XP Professional | 6.6 | |||||
| Windows 7 Enterprise 32 bit | 6.6 | |||||
| Windows 7 Enterprise x64 | 6.6 | |||||
| Windows 7 Home Premium 32 bit | 6.6 | |||||
| Windows 7 Home Premium x64 | 6.6 | |||||
| Windows 7 Professional 32 bit | 6.6 | |||||
| Windows 7 Professional x64 | 6.6 | |||||
| Windows 7 Ultimate 32 bit | 6.6 | |||||
| Windows 7 Ultimate x64 | 6.6 | |||||
| Windows Millennium Edition (Me) | 6.6 | |||||
| Windows Vista | 6.6 | |||||
| Windows Vista for x64 | 6.6 | |||||
| 64-bit Enabled AIX | 6.6 | |||||
| 64-bit Enabled Solaris | 6.6 | |||||
| HP-UX IPF | 6.6 | |||||
| Linux for x64 | 6.6 | |||||
| Solaris for x64 | 6.6 | |||||