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Problem Note 66748: Closing a campaign in SAS® Customer Intelligence generates excessive error messages

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When you close campaigns in SAS Customer Intelligence Studio, the following error message might be recorded in the SASCustIntelCore.log file:

2020-10-08 20:00:00,102 ERROR [CIAsyncExec-138] [638d5e2e12599900:-665011b9:17427ce41bf:-37f0] [user] com.sas.analytics.crm.cm.Campaign        - deleteTemporaryOmrDocs NULL FOUND  Report name report-name docID = DDDDFRRGRJC3V1Y1 rptDO[11390]._target._id = null
2020-10-08 20:00:00,102 ERROR [CIAsyncExec-138] [638d5e2e12599900:-665011b9:17427ce41bf:-37f0] [user] com.sas.analytics.crm.cm.Campaign        - deleteTemporaryOmrDocs NULL FOUND  Report name report-name docID = DDDDFRRGRJC3V1Y1 rptDO[11391]._target._id = null
2020-10-08 20:00:00,102 ERROR [CIAsyncExec-138] [638d5e2e12599900:-665011b9:17427ce41bf:-37f0] [user] com.sas.analytics.crm.cm.Campaign        - deleteTemporaryOmrDocs NULL FOUND  Report name report-name docID = DDDDFRRGRJC3V1Y1 rptDO[11392]._target._id = null
2020-10-08 20:00:00,102 ERROR [CIAsyncExec-138] [638d5e2e12599900:-665011b9:17427ce41bf:-37f0] [user] com.sas.analytics.crm.cm.Campaign        - deleteTemporaryOmrDocs NULL FOUND  Report name report-name docID = DDDDFRRGRJC3V1Y1 rptDO[11393]._target._id = null
2020-10-08 20:00:00,102 ERROR [CIAsyncExec-138] [638d5e2e12599900:-665011b9:17427ce41bf:-37f0] [user] com.sas.analytics.crm.cm.Campaign        - deleteTemporaryOmrDocs NULL FOUND  Report name report-name docID = DDDDFRRGRJC3V1Y1 rptDO[11394]._target._id = null

This error occurs even though the campaigns close successfully.

An excessive number of error entries can be logged, depending on the number of existing document files without target IDs.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Customer Intelligence StudioMicrosoft Windows 106.56.69.4 TS1M6
Microsoft Windows 8.1 Pro x646.56.69.4 TS1M6
Microsoft Windows 8.1 Enterprise x646.56.69.4 TS1M6
Microsoft Windows 8.1 Enterprise 32-bit6.56.69.4 TS1M6
Microsoft Windows 8 Pro x646.56.69.4 TS1M6
Microsoft Windows 8 Pro 32-bit6.56.69.4 TS1M6
Microsoft Windows 8 Enterprise x646.56.69.4 TS1M6
Microsoft Windows 8 Enterprise 32-bit6.56.69.4 TS1M6
Microsoft Windows 8.1 Pro 32-bit6.56.69.4 TS1M6
Microsoft® Windows® for x646.56.69.4 TS1M6
Microsoft Windows 95/986.5
Microsoft Windows 2000 Advanced Server6.5
Microsoft Windows 2000 Datacenter Server6.5
Microsoft Windows 2000 Server6.5
Microsoft Windows 2000 Professional6.5
Microsoft Windows NT Workstation6.5
Microsoft Windows Server 2003 Datacenter Edition6.5
Microsoft Windows Server 2003 Enterprise Edition6.5
Microsoft Windows Server 2003 Standard Edition6.5
Microsoft Windows Server 2003 for x646.5
Microsoft Windows Server 20086.56.69.4 TS1M6
Microsoft Windows Server 2008 R26.56.69.4 TS1M6
Microsoft Windows Server 2008 for x646.56.69.4 TS1M6
Microsoft Windows Server 2012 Datacenter6.56.69.4 TS1M6
Microsoft Windows Server 2012 R2 Datacenter6.56.69.4 TS1M6
Microsoft Windows Server 2012 R2 Std6.56.69.4 TS1M6
Microsoft Windows Server 2012 Std6.56.69.4 TS1M6
Microsoft Windows Server 20166.56.69.4 TS1M6
Microsoft Windows Server 20196.56.69.4 TS1M6
Microsoft Windows XP Professional6.5
Windows 7 Enterprise 32 bit6.56.69.4 TS1M6
Windows 7 Enterprise x646.56.69.4 TS1M6
Windows 7 Home Premium 32 bit6.56.69.4 TS1M6
Windows 7 Home Premium x646.56.69.4 TS1M6
Windows 7 Professional 32 bit6.56.69.4 TS1M6
Windows 7 Professional x646.56.69.4 TS1M6
Windows 7 Ultimate 32 bit6.56.69.4 TS1M6
Windows 7 Ultimate x646.56.69.4 TS1M6
Windows Millennium Edition (Me)6.5
Windows Vista6.5
Windows Vista for x646.5
64-bit Enabled AIX6.56.69.4 TS1M6
64-bit Enabled Solaris6.56.69.4 TS1M6
HP-UX IPF6.56.69.4 TS1M6
Linux for x646.56.69.4 TS1M6
Solaris for x646.56.69.4 TS1M6
SAS SystemSAS Marketing AutomationMicrosoft® Windows® for x646.56.69.4 TS1M39.4 TS1M6
64-bit Enabled AIX6.56.69.4 TS1M39.4 TS1M6
64-bit Enabled Solaris6.56.69.4 TS1M39.4 TS1M6
HP-UX IPF6.56.69.4 TS1M39.4 TS1M6
Linux for x646.56.69.4 TS1M39.4 TS1M6
Solaris for x646.56.69.4 TS1M39.4 TS1M6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.