Problem Note 66362: The error "Could not read JSON . . ." is generated when you validate a business context in SAS® Customer Intelligence Studio
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In SAS Customer Intelligence Studio, the following error might be displayed after you upgrade to SAS® Customer Intelligence 6.6.
The problem happens when you perform the following steps:
- In SAS Customer Intelligence Studio, select Setup ► Business Context.
- Open a business context and click Validate.
You can create a new business context. However, you cannot validate any existing business context, even without making any modifications.
This issue might occur because the business context was never saved or updated in previous releases of SAS Customer Intelligence.
The only workaround is to open and save the business context in previous releases before you upgrade to SAS Customer Intelligence 6.6.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 |
| Microsoft Windows 8 Enterprise 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Enterprise x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8 Pro x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 8.1 Pro x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows 10 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 Datacenter | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 R2 Std | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2012 Std | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2016 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Microsoft Windows Server 2019 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Enterprise x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Home Premium x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Professional x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
| Windows 7 Ultimate x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M7 | ||
A fix for this issue for SAS Marketing Automation 6.6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H8P.html#66362
The following error occurs when you validate a business context: "Could not read JSON: Could not resolve type id 'NotificationVO' into a subtype of [simple type, class com.sas.ci.services.common.BaseObjectVO] at [Source: N/A;
line: -1, column: -1]. . ."
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-08-11 11:35:19 |
| Date Created: | 2020-07-22 04:56:45 |