Problem Note 66164: The error "Your session is no longer available" occurs in SAS® Customer Intelligence Studio
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You might receive the following error in a pop-up dialog box in SAS Customer Intelligence Studio:
Your session is no longer available.
This problem might happen when you perform steps similar to the following:
- You open a very large campaign that takes some time to load.
- As soon as the campaign starts to open, you immediately decide to close the campaign by clicking the Close button repeatedly.
Once the Close button is enabled (after the campaign is loaded completely), your click is registered and the pop-up message is displayed.
There is no workaround for this problem other than restarting SAS Customer Intelligence Studio.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 |
| Microsoft Windows 8 Enterprise 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows 10 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Datacenter | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Std | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Std | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2016 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2019 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Enterprise 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Enterprise x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Home Premium 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Home Premium x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Professional 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Professional x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Ultimate 32 bit | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
| Windows 7 Ultimate x64 | 6.6 | 6.6 | 9.4 TS1M6 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H8P.html#66164| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-07-16 10:38:49 |
| Date Created: | 2020-06-19 07:33:04 |