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Problem Note 65888: Using date-and-time or time ranges in custom-detail fields in SAS® Customer Intelligence Studio changes the time unexpectedly

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In SAS Customer Intelligence Studio, the time changes when you use date-and-time of time ranges in custom-detail fields. This problem happens when you perform steps similar to the following:

  1. Create a custom detail using a date, where the value for the Date type field is Date and time, as shown below:

    Select a date type of 'Date and time'

  2. Use this custom detail in a campaign and enter a time (for example, 10:00:00 AM):

    Add a time value

  3. DO NOT save the value that you entered in step 2 before you navigate to a different page. When you return to the original page, the time has changed. In the example below, the value changed from 10:00 AM to 03:00 PM:

    Time value has changed

As a workaround, save the time before you leave the page.

A similar behavior is encountered when you perform these steps:

  1. Create a stored process in SAS® Management Console with a Time Range and enter values for the From and To fields, as shown below:

  2. Use this stored process in SAS Customer Intelligence Studio. When you open it, the time values have changed:

  3. Change the Time and Date and Time values in SAS Customer Intelligence Studio:

image

  1. Save, close, and re-open the stored process. The value in the From field has changed:

There is no workaround for the second issue.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Customer Intelligence StudioMicrosoft® Windows® for x646.56.69.4 TS1M6
Microsoft Windows 8 Enterprise 32-bit6.56.69.4 TS1M6
Microsoft Windows 8 Enterprise x646.56.69.4 TS1M6
Microsoft Windows 8 Pro 32-bit6.56.69.4 TS1M6
Microsoft Windows 8 Pro x646.56.69.4 TS1M6
Microsoft Windows 8.1 Enterprise 32-bit6.56.69.4 TS1M6
Microsoft Windows 8.1 Enterprise x646.56.69.4 TS1M6
Microsoft Windows 8.1 Pro 32-bit6.56.69.4 TS1M6
Microsoft Windows 8.1 Pro x646.56.69.4 TS1M6
Microsoft Windows 106.56.69.4 TS1M6
Microsoft Windows Server 20086.56.69.4 TS1M6
Microsoft Windows Server 2008 R26.56.69.4 TS1M6
Microsoft Windows Server 2008 for x646.56.69.4 TS1M6
Microsoft Windows Server 2012 Datacenter6.56.69.4 TS1M6
Microsoft Windows Server 2012 R2 Datacenter6.56.69.4 TS1M6
Microsoft Windows Server 2012 R2 Std6.56.69.4 TS1M6
Microsoft Windows Server 2012 Std6.56.69.4 TS1M6
Microsoft Windows Server 20166.56.69.4 TS1M6
Microsoft Windows Server 20196.56.69.4 TS1M6
Windows 7 Enterprise 32 bit6.56.69.4 TS1M6
Windows 7 Enterprise x646.56.69.4 TS1M6
Windows 7 Home Premium 32 bit6.56.69.4 TS1M6
Windows 7 Home Premium x646.56.69.4 TS1M6
Windows 7 Professional 32 bit6.56.69.4 TS1M6
Windows 7 Professional x646.56.69.4 TS1M6
Windows 7 Ultimate 32 bit6.56.69.4 TS1M6
Windows 7 Ultimate x646.56.69.4 TS1M6
64-bit Enabled AIX6.56.69.4 TS1M6
64-bit Enabled Solaris6.56.69.4 TS1M6
HP-UX IPF6.56.69.4 TS1M6
Linux for x646.56.69.4 TS1M6
Solaris for x646.56.69.4 TS1M6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.