Problem Note 65825: The error message "Connection to the server is lost" can appear in SAS® Enterprise Guide® when you are also using the ACTIVEX device driver
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When you create graphics output in SAS Enterprise Guide while using the ACTIVEX device driver, you might encounter the following error:
Error: Connection to the server is lost.
This message typically appears when you are using the Annotate facility from SAS/GRAPH® software in combination with the ACTIVEX device driver. You can circumvent the issue by changing the graphics format in SAS Enterprise Guide to PNG or by specifying the following statement at the beginning of your SAS code:
goptions device=png;
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | Base SAS | Microsoft® Windows® for x64 | 9.4_M6 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise 32-bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 8 Enterprise x64 | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 8 Pro 32-bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 8 Pro x64 | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 8.1 Pro x64 | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows 10 | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 Datacenter | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 R2 Std | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2012 Std | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2016 | 9.4_M6 | 9.4 TS1M6 | ||||
| Microsoft Windows Server 2019 | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Enterprise 32 bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Enterprise x64 | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Home Premium 32 bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Home Premium x64 | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Professional 32 bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Professional x64 | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Ultimate 32 bit | 9.4_M6 | 9.4 TS1M6 | ||||
| Windows 7 Ultimate x64 | 9.4_M6 | 9.4 TS1M6 | ||||
A fix for this issue for Base SAS 9.4_M6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D9T.html#65825| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-05-28 11:35:13 |
| Date Created: | 2020-04-08 11:52:36 |