Problem Note 65142: Creating an RTF file by using the ACTIVEX device driver results in an RTF file that Microsoft Word cannot open
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Creating an RTF file with the ACTIVEX device driver creates an RTF file that Microsoft Word cannot open. Although the SAS® code runs successfully, opening the RTF file with Microsoft Word results in the following error message:
Microsoft Word has stopped working
To circumvent the issue, create the RTF file by using the PNG device driver or PNG300 device driver.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | N/A | Microsoft Windows Server 2012 Std | 9.4 TS1M0 | |
| Microsoft Windows Server 2012 Datacenter | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro x64 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro 32-bit | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise x64 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4 TS1M0 | |||
| SAS Cloud | 9.4 TS1M0 | |||
| Microsoft® Windows® for x64 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Std | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 R2 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Pro x64 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Enterprise x64 | 9.4 TS1M0 | |||
| Microsoft Windows 10 | 9.4 TS1M0 | |||
| Macintosh | 9.4 TS1M0 | |||
| Apple Mobile Operating System | 9.4 TS1M0 | |||
| Android Operating System | 9.4 TS1M0 | |||
| z/OS | 9.4 TS1M0 | |||
| Solaris for x64 | 9.4 TS1M0 | |||
| OpenVMS on HP Integrity | 9.4 TS1M0 | |||
| Linux on Itanium | 9.4 TS1M0 | |||
| Linux for x64 | 9.4 TS1M0 | |||
| HP-UX IPF | 9.4 TS1M0 | |||
| Linux | 9.4 TS1M0 | |||
| 64-bit Enabled Solaris | 9.4 TS1M0 | |||
| 64-bit Enabled HP-UX | 9.4 TS1M0 | |||
| 64-bit Enabled AIX | 9.4 TS1M0 | |||
| Windows 7 Professional x64 | 9.4 TS1M0 | |||
| Windows 7 Enterprise x64 | 9.4 TS1M0 | |||
| z/OS 64-bit | 9.4 TS1M0 | |||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 9.4 TS1M0 | |||
A fix for this issue for SAS/GRAPH ActiveX Control 9.46 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/G4Z.html#65142| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2019-12-10 12:38:40 |
| Date Created: | 2019-11-19 09:35:00 |