Problem Note 64787: You see a "physical file does not exist" error in SAS® Studio 3.x when you attempt to upload, save, or download a file
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When you upload, save, or download a file in SAS Studio 3.x, the following error pop-up message might appear:
In the message, path1 is the application server context directory path, path2 is the desired target path, and filename is the name of the file that you want to work with.
The application server context directory path is prepended to the target path, which creates an invalid path.
The problem is caused when two slashes in a path are collapsed into one.
This issue can occur under either of the following conditions
- The Apache HTTP server was upgraded to 2.4.39 or later.
- Third-party software, such as SiteMinder or IBM WebSEAL, has a rule to modify two slashes to one slash.
On UNIX systems, to circumvent the problem, edit the workspaceserver_usermods.sh file to modify the USERMODS_OPTIONS= statement to the following:
cd /
On Microsoft Windows systems, this problem occurs only when you use Universal Naming Convention (UNC) paths. For a circumvention on Windows systems, contact SAS Technical Support.
Click the Hot Fix tab in this note to access the hot fix for this issue.
After you apply the hot fix, ensure that you remove the modifications that you implemented for any workarounds on either UNIX or Windows systems.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Studio | Microsoft® Windows® for x64 | 3.7 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Enterprise 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Enterprise x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Pro 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Pro x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Pro x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows 10 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 R2 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 for x64 | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Datacenter | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Std | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Std | 3.7 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2016 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Enterprise 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Enterprise x64 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Home Premium 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Home Premium x64 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Professional 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Professional x64 | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Ultimate 32 bit | 3.7 | 9.4 TS1M5 | ||||
| Windows 7 Ultimate x64 | 3.7 | 9.4 TS1M5 | ||||
| 64-bit Enabled AIX | 3.7 | 9.4 TS1M5 | ||||
| 64-bit Enabled Solaris | 3.7 | 9.4 TS1M5 | ||||
| HP-UX IPF | 3.7 | 9.4 TS1M5 | ||||
| Linux for x64 | 3.7 | 9.4 TS1M5 | ||||
| Solaris for x64 | 3.7 | 9.4 TS1M5 | ||||
Viya on Linux: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesViya on Windows: An update for this issue is available for SAS Viya 3.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.4&softwareContextId=softwareUpdatesWinA fix for this issue for SAS Studio 3.8 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D8F.html#64787| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2019-11-12 12:41:09 |
| Date Created: | 2019-09-17 10:12:32 |