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Problem Note 64542: Creating or re-forecasting a SAS® Forecast Studio project fails or stops responding, and a Segmentation Violation error is displayed

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In SAS® Forecast Server, when you create or re-forecast your SAS Forecast Studio project, you might encounter one of the following symptoms:

  • SAS Forecast Studio stops responding, and the following message is displayed in the interface:
SAS Forecast Studio is currently producing forecasts
  • SAS Forecast Studio stops responding, and the following message is displayed in the interface:
Reforecasting the project.
  • SAS Forecast Studio stops the process, and an error similar to the following is displayed in the SAS log:
ERROR:  An exception has been encountered.
Please contact technical support and provide them with the following traceback information:

The SAS task name is [HPFDIAGN]
Segmentation Violation

Traceback of the Exception:
...

The problem occurs when SAS Forecast Studio attempts to perform refinement of UCM model parameters on series that contain all, or almost all, zero values.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Forecast ServerWindows 7 Ultimate x6414.29.4 TS1M4
64-bit Enabled AIX14.29.4 TS1M4
Microsoft Windows 8.1 Pro x6414.29.4 TS1M4
Windows 7 Enterprise 32 bit14.29.4 TS1M4
Microsoft Windows 1014.29.4 TS1M4
Windows 7 Professional x6414.29.4 TS1M4
Microsoft Windows Server 200814.29.4 TS1M4
Microsoft Windows Server 2012 Std14.29.4 TS1M4
Microsoft Windows Server 2012 Datacenter14.29.4 TS1M4
Microsoft Windows Server 2012 R2 Datacenter14.29.4 TS1M4
Microsoft Windows Server 2012 R2 Std14.29.4 TS1M4
Windows 7 Ultimate 32 bit14.29.4 TS1M4
Microsoft Windows Server 2008 R214.29.4 TS1M4
Microsoft Windows Server 2008 for x6414.29.4 TS1M4
Windows 7 Home Premium x6414.29.4 TS1M4
Windows 7 Home Premium 32 bit14.29.4 TS1M4
Windows 7 Enterprise x6414.29.4 TS1M4
Microsoft® Windows® for x6414.29.4 TS1M4
Windows 7 Professional 32 bit14.29.4 TS1M4
Microsoft Windows 8.1 Pro 32-bit14.29.4 TS1M4
Microsoft Windows 8.1 Enterprise x6414.29.4 TS1M4
Microsoft Windows 8.1 Enterprise 32-bit14.29.4 TS1M4
Microsoft Windows 8 Pro x6414.29.4 TS1M4
Microsoft Windows 8 Pro 32-bit14.29.4 TS1M4
Microsoft Windows 8 Enterprise x6414.29.4 TS1M4
Microsoft Windows 8 Enterprise 32-bit14.29.4 TS1M4
64-bit Enabled Solaris14.29.4 TS1M4
HP-UX IPF14.29.4 TS1M4
Linux for x6414.29.4 TS1M4
Solaris for x6414.29.4 TS1M4
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.