Problem Note 64542: Creating or re-forecasting a SAS® Forecast Studio project fails or stops responding, and a Segmentation Violation error is displayed
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In SAS® Forecast Server, when you create or re-forecast your SAS Forecast Studio project, you might encounter one of the following symptoms:
- SAS Forecast Studio stops responding, and the following message is displayed in the interface:
- SAS Forecast Studio stops responding, and the following message is displayed in the interface:
- SAS Forecast Studio stops the process, and an error similar to the following is displayed in the SAS log:
Please contact technical support and provide them with the following traceback information:
The SAS task name is [HPFDIAGN]
Segmentation Violation
Traceback of the Exception:
...
The problem occurs when SAS Forecast Studio attempts to perform refinement of UCM model parameters on series that contain all, or almost all, zero values.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Forecast Server | Windows 7 Ultimate x64 | 14.2 | 9.4 TS1M4 | ||
| 64-bit Enabled AIX | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Pro x64 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Enterprise 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 10 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Professional x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 Std | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 Datacenter | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2012 R2 Std | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Ultimate 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 R2 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 for x64 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Home Premium x64 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Home Premium 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Enterprise x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft® Windows® for x64 | 14.2 | 9.4 TS1M4 | ||||
| Windows 7 Professional 32 bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Pro x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Pro 32-bit | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Enterprise x64 | 14.2 | 9.4 TS1M4 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 14.2 | 9.4 TS1M4 | ||||
| 64-bit Enabled Solaris | 14.2 | 9.4 TS1M4 | ||||
| HP-UX IPF | 14.2 | 9.4 TS1M4 | ||||
| Linux for x64 | 14.2 | 9.4 TS1M4 | ||||
| Solaris for x64 | 14.2 | 9.4 TS1M4 | ||||
A fix for this issue for SAS Threaded Kernel Extensions for Econometric Time Series 15.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F1H.html#64542A fix for this issue for SAS/ETS 15.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E4E.html#64542A fix for this issue for SAS Threaded Kernel Extensions for Econometric Time Series 14.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/C6F.html#64542A fix for this issue for SAS Threaded Kernel Extensions for Econometric Time Series 14.2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/C5Q.html#64542A fix for this issue for SAS Threaded Kernel Extensions for Econometric Time Series 14.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/V29.html#64542| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-08-12 13:43:38 |
| Date Created: | 2019-07-31 11:32:28 |