Problem Note 63653: A task-sequence error occurs when you generate or refresh optimization data in SAS® Customer Intelligence Studio
 |  |  |  |  |
In SAS Customer Intelligence Studio, you might see the following pop-up message when you generate or refresh optimization data in a campaign group:
When this problem occurs, the following entries are listed in the SASCustIntelCore log file:
2019-01-18 18:01:43,812 ERROR [CIAsyncExec-8] [1551b3075b946526:48eab0a1:1685a07f7f5:-dd1] [user id] .sas.analytics.crm.task.ejb.TaskSequence - Task sequence GFAEOKCFXRBOUPFK contains multiple tasks with the same name: GCBCD3QAEVE3W4LC. One task created by node 'node name' and other task created by node 'node name'
2019-01-18 18:01:43,812 ERROR [CIAsyncExec-8] [1551b3075b946526:48eab0a1:1685a07f7f5:-dd1] [user id] analytics.crm.task.ejb.TaskManagerHelper - Execution error from task sequence: GFAEOKCFXRBOUPFK
com.sas.analytics.crm.error.client.CodingException: Task sequence GFAEOKCFXRBOUPFK contains multiple tasks with the same name: GCBCD3QAEVE3W4LC. One task created by node 'node name' and other task created by node 'node name'
2019-01-18 18:01:43,812 ERROR [CIAsyncExec-8] [1551b3075b946526:48eab0a1:1685a07f7f5:-dd1] [user id] analytics.crm.task.ejb.TaskManagerHelper - Execution error from task sequence: GFAEOKCFXRBOUPFK
com.sas.analytics.crm.error.client.CodingException: Task sequence GFAEOKCFXRBOUPFK contains multiple tasks with the same name: GCBCD3QAEVE3W4LC. One task created by node 'node name' and other task created by node 'node name'
In addition, the generation or refreshing of the optimization data fails. This behavior might happen when you use Link-node campaigns with three or more layers that contain many linkable Cell nodes.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 |
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 10 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 R2 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled AIX | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Linux for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#63653A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#63653
The following error occurs when you try to generate or refresh optimization data: "Task sequence XXXXXXXXXXXXXXXX contains multiple tasks with the same name: XXXXXXXXXXXXXXXX. One task created by node XXXXXX and another task created by node XXXXXX."
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-04-02 12:39:06 |
| Date Created: | 2019-02-12 07:45:00 |