Problem Note 62980: An error occurs when a Self Learner process that uses identifiers fails to retrain in SAS® Real-Time Decision Manager
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When you use SAS Real-Time Decision Manager, attempting to retrain a Self Learner process that contains identifiers fails. When the failure occurs, the following error is displayed in the SAS® Customer Intelligence core log:
2018-08-21 14:26:16,812 ERROR [CIExec-15] [d9af2874423367a9:31d8f28e:1654e72b402:246a] [sasdemo] om.sas.analytics.crm.rdm.RDMDesignTimeWS - TID[CIExec-15] Error communicating with the RDM design server. Check the Design Server is started and that the correct Design Server URL is specified in your configuration.
java.lang.ArrayIndexOutOfBoundsException: -1
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.createIdentifierProps(RDMDesignTimeHelper.java:1315)
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.convertIBVarToParameterDefinitionType(RDMDesignTimeHelper.java:1929)
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.convertIBVarsToParameterDefinitions(RDMDesignTimeHelper.java:1906)
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.createActivity(RDMDesignTimeHelper.java:1613)
at com.sas.analytics.crm.rdm.RDMDesignTimeWS.saveProcess(RDMDesignTimeWS.java:877)
at com.sas.analytics.crm.custdata.ejb.TreatmentScoreCodeResultData.updateActivity(TreatmentScoreCodeResultData.java:165)
. . .more message lines. . .
java.lang.ArrayIndexOutOfBoundsException: -1
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.createIdentifierProps(RDMDesignTimeHelper.java:1315)
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.convertIBVarToParameterDefinitionType(RDMDesignTimeHelper.java:1929)
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.convertIBVarsToParameterDefinitions(RDMDesignTimeHelper.java:1906)
at com.sas.analytics.crm.rdm.RDMDesignTimeHelper.createActivity(RDMDesignTimeHelper.java:1613)
at com.sas.analytics.crm.rdm.RDMDesignTimeWS.saveProcess(RDMDesignTimeWS.java:877)
at com.sas.analytics.crm.custdata.ejb.TreatmentScoreCodeResultData.updateActivity(TreatmentScoreCodeResultData.java:165)
. . .more message lines. . .
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 |
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows 10 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 R2 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Datacenter | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Std | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Enterprise 32 bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Home Premium 32 bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Home Premium x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Professional 32 bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Professional x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Ultimate 32 bit | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Windows 7 Ultimate x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M3 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#62980| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2018-10-31 14:50:44 |
| Date Created: | 2018-09-24 16:56:58 |