Problem Note 62947: The error "The system is experiencing problems" occurs when you use Integrated Windows authentication (IWA) and log off before session time-out
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When you use IWA and log off before the session times out, the following message is displayed:
The system is experiencing problems. Please contact your system Administrator
In this scenario, the following error occurs in the logs (for example, the server.xml log):
10:11:00,905 | ERROR | [[cas]] | Servlet.service() for servlet [cas] in context with path [/SASLogon] threw exception java.lang.IllegalStateException: This credential is no longer valid
at
sun.security.jgss.GSSCredentialImpl.getRemainingLifetime(GSSCredentialImpl.java: 175)
at
sun.security.jgss.GSSCredentialImpl.getRemainingLifetime(GSSCredentialImpl.java: 175)
You do not encounter this issue if you wait until session time-out.
To circumvent this issue, apply Hot Fix B7P005 (for SAS® 9.4 TS1M5) or Hot Fix B1C005 (for SAS® 9.4 TS1M4).
This fix will already be installed in deployments that are shipped starting with Rev. 9.40_18w38.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | N/A | Microsoft Windows Server 2016 | 9.4 TS1M5 | 9.4 TS1M5 |
| Solaris for x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Linux for x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| HP-UX IPF | 9.4 TS1M4 | 9.4 TS1M4 | ||
| 64-bit Enabled Solaris | 9.4 TS1M4 | 9.4 TS1M4 | ||
| 64-bit Enabled AIX | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Ultimate x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Ultimate 32 bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Professional x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Professional 32 bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Home Premium x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Home Premium 32 bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Enterprise x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Windows 7 Enterprise 32 bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Std | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 Datacenter | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 for x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Pro 32-bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft® Windows® for x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Std | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows Server 2008 R2 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Pro 32-bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise x64 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 8 Enterprise 32-bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Microsoft Windows 10 | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Macintosh | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Apple Mobile Operating System | 9.4 TS1M4 | 9.4 TS1M4 | ||
| Android Operating System | 9.4 TS1M4 | 9.4 TS1M4 | ||
| z/OS 64-bit | 9.4 TS1M4 | 9.4 TS1M4 | ||
| z/OS | 9.4 TS1M4 | 9.4 TS1M4 | ||
A fix for this issue for SAS Web Application Server 9.44 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B7P.html#62947A fix for this issue for SAS Web Application Server 9.43 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B1C.html#62947
If you use IWA (Kerberos) and log off before session time-out, you receive the following message: "The system is experiencing problems. Please contact your system administrator." In this scenario, you also see a "java.lang.IllegalStateException" message in the logs.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-11-27 11:40:24 |
| Date Created: | 2018-09-18 13:13:45 |