In SAS Customer Intelligence Studio, the COMMUNICATION_OCCURRENCE_NO column (in the CI_COMMUNICATION table) is incorrectly assigned to a treatment and is published to the SAS^® Customer Intelligence Common Data Model. This problem happens when you perform steps similar to the following:

1. Create two treatments: Treatment A and Treatment B.
2. Create a campaign and add the two treatments as shown below:

   

3. Assign Treatment A to the Cell node, as shown here:

   

4. Execute the campaign. The COMMUNICATION_OCCURRENCE_NO column, which displays a value of 1, is published with the correct Treatment A:

• Next, manually publish the campaign in SAS Customer Intelligence Studio.
• Change from Treatment A to Treatment B and execute the campaign. With this step, the COMMUNICATION_OCCURRENCE_NO column with a value of 2 is published. However, both Treatment A and Treatment B are assigned to the same occurrence number.

When you execute the campaign, it shows the correct Treatment B for the COMMUNICATION_OCCURRENCE_NO column that has a value of 3. However, the incorrect Treatment A from the manual publishing process is still displayed for the COMMUNICATION_OCCURRENCE_NO column that has a value of 2.

As long as you execute the campaign for which treatments are correctly assigned, the problem does not occur. However, when you switch from publishing the campaign manually (via the Publish campaign button) to an execution step, the treatments are no longer properly assigned to the occurrence number. As a result, you cannot identify which treatment is currently assigned to the campaign.

To work around this problem, do not manually publish inside SAS Customer Intelligence Studio when you change a treatment assignment.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 6.5 is available at: