Problem Note 62178: %TKMI_JOB_RO fcst_export generates 'ERROR: TKTException code = 6 (Access violation)'
 |  |  |  |  |
The SAS® Revenue Optimization %TKMI_JOB_RO fcst_export task might generate the following error in the MerchIntelGridSvr.log file:
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: YYYYMMDD:HH.MM.SS.ss: WARNING: No model groups found for partition <PARTITION_ID>
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: YYYYMMDD:HH.MM.SS.ss:
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: YYYYMMDD:HH.MM.SS.ss: ERROR: consumer thread 'c_fcst_export_input' encountered a fatal error
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: YYYYMMDD:HH.MM.SS.ss:
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: ERROR: TKTException code = 6 (Access violation)
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #4 0x00002af2dacb720c in tkmi_exception_handler (thread=0xe22, ctxt=0x2af306806e9c, code=TKTE_UnknownException) at /sas/dev/mva-f4ro52/di/src/tkmi_exception.c:88
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #5 0x00002af2d187f196 in bktExcept () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #6 0x00002af2d188219b in bkt_segv () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #7 0x00002af2d187f764 in bkt_signal_handler () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #8 <signal handler called>
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #9 0x00002af2dadf5bd0 in fcst_export_input_cb (context=0x2af41186a1e0, a=0x2af3cd5529c0) at /sas/dev/mva-f4ro52/di/src/fcst_export_service.c:630
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #10 0x00002af2dacb0622 in process_rows (context=0x2af2daa13588) at /sas/dev/mva-f4ro52/di/src/input_adapter.c:856
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #11 0x00002af2d187d9a6 in sktMain () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #12 0x00002af2d187effb in bktMain () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #13 0x0000003612607aa1 in start_thread () from /li
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: 20180413:22.10.57.81: b64/libpthread.so.0
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #14 0x00000036122e8aad in clone () from /lib64/libc.so.6
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: YYYYMMDD:HH.MM.SS.ss:
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: YYYYMMDD:HH.MM.SS.ss: ERROR: consumer thread 'c_fcst_export_input' encountered a fatal error
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: YYYYMMDD:HH.MM.SS.ss:
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: ERROR: TKTException code = 6 (Access violation)
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #4 0x00002af2dacb720c in tkmi_exception_handler (thread=0xe22, ctxt=0x2af306806e9c, code=TKTE_UnknownException) at /sas/dev/mva-f4ro52/di/src/tkmi_exception.c:88
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #5 0x00002af2d187f196 in bktExcept () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #6 0x00002af2d188219b in bkt_segv () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #7 0x00002af2d187f764 in bkt_signal_handler () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #8 <signal handler called>
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #9 0x00002af2dadf5bd0 in fcst_export_input_cb (context=0x2af41186a1e0, a=0x2af3cd5529c0) at /sas/dev/mva-f4ro52/di/src/fcst_export_service.c:630
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #10 0x00002af2dacb0622 in process_rows (context=0x2af2daa13588) at /sas/dev/mva-f4ro52/di/src/input_adapter.c:856
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #11 0x00002af2d187d9a6 in sktMain () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #12 0x00002af2d187effb in bktMain () from <SAS_INSTALL_DIR>/930/SASFoundation/9.3/sasexe/tkmk.so
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #13 0x0000003612607aa1 in start_thread () from /li
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: 20180413:22.10.57.81: b64/libpthread.so.0
<YYYY-MM-DD> <HH:MM:SS,sss> [pool-<n>-thread-<n>] DEBUG - STDOUT: #14 0x00000036122e8aad in clone () from /lib64/libc.so.6
This issue occurs because there are no model groups enabled for partition <PARTITION_ID>.
The workaround for this issue is to ensure that at least one model group is defined and enabled for each partition. Estimation automatically disables model groups that have no geo-prods. In order for a model group to remain enabled, it must have geo-prods in it.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Markdown Optimization | Microsoft® Windows® for x64 | 5.2_M4 | 9.3 TS1M2 | ||
| Linux for x64 | 5.2_M4 | 9.3 TS1M2 | ||||
| SAS System | SAS Promotion Optimization | Microsoft® Windows® for x64 | 5.2_M4 | 9.3 TS1M2 | ||
| Linux for x64 | 5.2_M4 | 9.3 TS1M2 | ||||
| SAS System | SAS Regular Price Optimization | Microsoft® Windows® for x64 | 5.2_M4 | 9.3 TS1M2 | ||
| Linux for x64 | 5.2_M4 | 9.3 TS1M2 | ||||
| SAS System | SAS Retail Forecasting | Microsoft® Windows® for x64 | 5.2_M4 | 9.3 TS1M2 | ||
| Linux for x64 | 5.2_M4 | 9.3 TS1M2 | ||||
A fix for this issue for SAS Revenue Optimization 5.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B3R.html#62178A fix for this issue for SAS Revenue Optimization 5.2_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/P20.html#62178| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-06-22 10:56:03 |
| Date Created: | 2018-04-20 12:28:30 |