After you update SAS Visual Investigator 10.3.1 (with Hot Fix 3 or a later hot fix) to SAS Visual Investigator 10.4 (without hot fixes), the Visual Investigator services can fail to start with an exception that is similar to the following:

The workaround for this issue can be performed before or after the update to SAS Visual Investigator 10.4. The workaround is to manually run the following SQL command either on the SharedServices database for a non-multi-tenant system, or on the tenant databases for a multi-tenant system:

The SAS Visual Investigator services need to be restarted afterward.

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.

Verify That the Update Is Installed

To verify that the fix is installed, run the following rpm command:

To complete this process, make sure that the package version that is shown in the rpm output either matches or is newer than 7.1.53 with the following command:

Additional Assistance

If you need additional assistance, contact SAS Technical Support.

Operating System and Release Information

An update for this issue is available for SAS Visual Investigator 10.4. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.4 for Linux Deployment Guide at