SUPPORT / SAMPLES & SAS NOTES
Usage Note 62206: The SAS® IT Resource Management Report Center might not send expected emails after you migrate from an earlier release
 |  |  |  |
When you migrate from SAS® IT Resource Management 3.2 or 3.3 to a later release, the SAS IT Resource Management Report Center email notification functionality might not work as expected. You might not receive emails about reports and a message similar to the following appears in the ITRM ReportCenter log file:
[tomcat-http--50] - java.lang.NullPointerException
This issue occurs because the SAS_ITRM_RC_Email_Message.st notification template is missing on the source machine.
The IT Resource Management email notification template is stored in this location: http://xyz.abc.com:<port>/SASContentServer/repository/default/sascontent/System/Applications/Templates/notification/en. In the URL, replace xyz.abc.com with the host name reference where the SAS® Content Server is running and <port> with the listening port for that host.
If the email notification template does not exist, you need to create it by completing the following steps:
- Log on to the Admin console at http://xyz.abc.com:<port>/SASAdmin. Replace xyz.abc.com with the host name reference where the SAS® Content Server is running and <port> with the listening port for that host.
- Navigate to SAS Web Administration Console ► Environment Management ► Notification ► Templates.
- Click the plus (+) icon to add a new template.
- Enter the following name for the template: SAS_ITRM_RC_Email_Message.
- Click Save. The template is added.
- To update the template, copy the content from the following location: <SASHome>\SASITResourceManagementMidTier\3.9\Config\Deployment\Content\Templates\notification\en. The template has three sections: HTML, TEXT, and SMS text message.
- Update the content for all three sections and save the file. For example, copy the following HTML content into the HTML section.
<div class="title">
<span class="text">$DESC$</span></div>
<p>$TO$</p>
<p>$MSG$</p>
<ol>
$REPORTS:{
<li>$it.keys:{k | <a href=$k$>$it.(k)$</a>}$</li>
}$
</ol>
<span class="text">$DESC$</span></div>
<p>$TO$</p>
<p>$MSG$</p>
<ol>
$REPORTS:{
<li>$it.keys:{k | <a href=$k$>$it.(k)$</a>}$</li>
}$
</ol>
For more details about how to create and update templates, refer to the “Managing Notification Templates and Letterheads” section in the SAS® 9.4 Intelligence Platform: Middle-Tier Administration Guide, Fourth Edition.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS IT Resource Management | Microsoft® Windows® for 64-Bit Itanium-based Systems | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | ||||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | ||||
| Microsoft Windows XP 64-bit Edition | ||||
| Microsoft® Windows® for x64 | ||||
| Microsoft Windows 8 Enterprise 32-bit | ||||
| Microsoft Windows 8 Enterprise x64 | ||||
| Microsoft Windows 8 Pro 32-bit | ||||
| Microsoft Windows 8 Pro x64 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | ||||
| Microsoft Windows 8.1 Enterprise x64 | ||||
| Microsoft Windows 8.1 Pro 32-bit | ||||
| Microsoft Windows 8.1 Pro x64 | ||||
| Microsoft Windows 10 | ||||
| Microsoft Windows 95/98 | ||||
| Microsoft Windows 2000 Advanced Server | ||||
| Microsoft Windows 2000 Datacenter Server | ||||
| Microsoft Windows 2000 Server | ||||
| Microsoft Windows 2000 Professional | ||||
| Microsoft Windows NT Workstation | ||||
| Microsoft Windows Server 2003 Datacenter Edition | ||||
| Microsoft Windows Server 2003 Enterprise Edition | ||||
| Microsoft Windows Server 2003 Standard Edition | ||||
| Microsoft Windows Server 2003 for x64 | ||||
| Microsoft Windows Server 2008 | ||||
| Microsoft Windows Server 2008 R2 | ||||
| Microsoft Windows Server 2008 for x64 | ||||
| Microsoft Windows Server 2012 Datacenter | ||||
| Microsoft Windows Server 2012 R2 Datacenter | ||||
| Microsoft Windows Server 2012 R2 Std | ||||
| Microsoft Windows Server 2012 Std | ||||
| Microsoft Windows Server 2016 | ||||
| Microsoft Windows XP Professional | ||||
| Windows 7 Enterprise 32 bit | ||||
| Windows 7 Enterprise x64 | ||||
| Windows 7 Home Premium 32 bit | ||||
| Windows 7 Home Premium x64 | ||||
| Windows 7 Professional 32 bit | ||||
| Windows 7 Professional x64 | ||||
| Windows 7 Ultimate 32 bit | ||||
| Windows 7 Ultimate x64 | ||||
| Windows Millennium Edition (Me) | ||||
| Windows Vista | ||||
| Windows Vista for x64 | ||||
| 64-bit Enabled AIX | ||||
| 64-bit Enabled HP-UX | ||||
| 64-bit Enabled Solaris | ||||
| AIX | ||||
| HP-UX | ||||
| HP-UX IPF | ||||
| Linux | ||||
| Linux for x64 | ||||
| Solaris | ||||
| Solaris for x64 | ||||
| Tru64 UNIX | ||||